Systems Engineering Advisor - Image Management

Competitive salary | Remote

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services is currently looking for an SCCM Specialist for our growing team in India.

Job Description:

• Provides 3rd-level technical support for SCCM server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune.
• Advance level of knowledge about SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway.
• Expert knowledge of current toolset: Microsoft Endpoint Manager (Config Manager, Intune).
• Interfaces with customer and account-based teams on projects.
• Performs complex troubleshooting activities.
• Provides 3rd-level technical support in resolving internal and customer technical issues.
• Knowledge in Infrastructure Management using SCCM and co-management.
• Provides 3rd-level technical support on various Imaging engines and Windows 10/11 imaging technology (SCCM OSD & Intune Autopilot). Number of images to be managed: 2
• Able to develop custom deployment scripts; VBS, batch, PowerShell.
• Understanding on Package server, Task server, server concepts.
• Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issues.
• Resilient in troubleshooting; able to create custom scripts for gathering the inventory from client endpoints.
• Knowledge of SCCM Client management Suite all Levels.
• Should be able to generate custom reports using SQL queries.
• Should be able to handle P1 / P2 major incident scenarios. Single point of escalation to all technical issues.

Qualifications:

• 10+ years of relevant experience or equivalent combination of education and work experience.
• Demonstrates a good understanding of current scripting technologies and batch commands.
• Demonstrates good knowledge of windows server administration to include AD, domains, policies etc.
• In-depth knowledge of configuration management principles and best practices.