Summary:
This role involves leading the operational onboarding and support of Obsidian Security within Access Operations. The candidate will establish standard operating procedures (SOPs), enable team readiness, and ensure stable integration with existing access technologies such as SSO and IAM. The individual will act as a subject matter expert bridging Access Operations and Access Engineering for configuration, deployment, and optimization.
Responsibilities:
- Obsidian Security Operations:
- Define, configure, and implement procedures to monitor and respond to alerts, anomalies, and identity threats generated by Obsidian.
- Investigate suspicious activities related to SaaS access and user behavior.
- Coordinate remediation actions with Access teams and other relevant Security teams.
- Ensure proper tuning of detections to reduce false positives.
- SOP Development & Operationalization:
- Define and document end-to-end SOPs, including alert triage and escalation workflows, incident response playbooks, and integration points with ServiceNow and other tools.
- Establish runbooks and knowledge articles in Confluence/SharePoint.
- Standardize processes aligned with ITIL practices.
- Training & Team Enablement:
- Coordinate with engineering and participate in the delivery of training sessions for Access Operations engineers.
- Create quick reference guides and onboarding materials.
- Act as an escalation point and mentor for AccessOps engineers.
- Ensure knowledge transfer for long-term operational sustainability.
- Engineering Collaboration (Deployment & Configuration):
- Partner with Access Engineering to complete architecture and integrations, support deployment and configuration activities, and define monitoring, logging, and alerting requirements.
- Provide operational feedback to improve configuration and detection logic.
Requirements:
- 6 years in lead operational onboarding and support roles related to SaaS security posture and identity threat detection.
Required Skills:
- Technical Skills:
- Experience with SaaS security platforms such as Obsidian, Netskope, CASB, or similar.
- Strong understanding of identity and access management (IAM), SSO protocols (SAML, OAuth, OIDC), and user behavior analytics and threat detection.
- Familiarity with cloud/SaaS environments like O365 and Salesforce.
- Process & Tools:
- Hands-on experience with ServiceNow (ITSM workflows).
- Experience creating SOPs, runbooks, and operational documentation.
- Understanding of ITIL processes.
- Soft Skills:
- Strong ownership and ability to build processes from scratch.
- Effective trainer and communicator.
- Analytical mindset with a focus on security outcomes.
- Ability to collaborate across operations, engineering, and security teams.
#AditiConsulting
# 26-02821
