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Systems Engineer

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  • Posted 13 days ago
  • Over 300 applicants have applied

Job Description

Inspira Enterprise India is seeking a dedicated Engineer to join our technical team. This role is ideal for an individual with a solid foundation in IT support and a keen eye for troubleshooting. You will be instrumental in providing technical assistance, managing user systems, and ensuring the smooth operation of our internal IT infrastructure.

Key Responsibilities

  • Troubleshooting and Support: Provide effective troubleshooting and technical support for Windows operating systems (Windows 10/11), resolving various user issues efficiently.
  • Software Application Support: Offer basic support for Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.
  • User and Computer Management: Assist with basic user and computer management tasks within Active Directory.
  • Networking Assistance: Apply basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) to diagnose and resolve connectivity issues.
  • Ticketing System Management: Utilize ticketing systems (e.g., Jira Service Desk, ServiceNow, Freshservice) to log, track, and manage support requests.
  • Hardware Support: Provide basic support for hardware components of desktops, laptops, and peripherals, assisting with installations and troubleshooting.
  • Collaboration: Work collaboratively with other IT team members to escalate complex issues and ensure timely resolution.
  • Documentation: Maintain clear and concise documentation of troubleshooting steps and solutions.

Technical Skills

  • Operating Systems: Proficiency in troubleshooting and supporting Windows operating systems (Windows 10/11).
  • Microsoft Office 365: Basic understanding of Microsoft Office 365 applications (Outlook, Word, Excel, Teams).
  • Directory Services: Familiarity with Active Directory for user and computer management tasks.
  • Networking Fundamentals: Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
  • Ticketing Systems: Experience with common ticketing systems (e.g., Jira Service Desk, ServiceNow, Freshservice).
  • Hardware Knowledge: Familiarity with hardware components of desktops, laptops, and peripherals.

More Info

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About Company

Inspira Enterprise is a global Cybersecurity & Data Analytics & AI services provider with a presence in North America, ASEAN, Middle East, India, and Africa regions. We offer a wide range of services to a host of industries like Banking, Financial Services and Insurance (BFSI), Healthcare, Public Sector, Manufacturing, Information Technology Enabled Services (ITeS) eCommerce, and others. Inspira's cybersecurity services are very extensive ranging from the basic perimeter security to complex incident management and response. Our global partnerships with best of the breed technology providers enable us to offer cutting edge cybersecurity solutions that detect, predict & manage cyber incidents. The 5 state-of-the-art Cyber Fusion Centers (CFCs), help us provide round the clock support to our clients across the globe. Inspira’s Managed Analytics service supports our customer’s IT and Business teams, to bridge data strategies with business outcomes helping them setup a resilient culture that accelerates change with data-driven critical thinking in all aspects of People, Process and Technology implementations and Operations management.

Job ID: 122723047

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