Summary:
Provide operational support for Single Sign-On (SSO) services and compliance-related access controls within the Access Operations domain. Ensure secure, reliable authentication services and adherence to internal security and audit requirements. Operate within ITSM processes using ServiceNow in a global, 24x7 environment.
Responsibilities:
- SSO Operations:
- Setup, support, and troubleshoot SSO authentication flows (SAML, OAuth, OIDC).
- Resolve incidents related to login failures, federation issues, and application integrations.
- Maintain SSO configurations, including identity providers (IdP) and service providers (SP).
- Coordinate certificate updates and renewals impacting SSO services.
- Compliance & Access Governance:
- Execute access reviews and certification campaigns using IAM tools, including managing notifications, escalations, and follow-up efforts to complete campaigns on time.
- Support audit requests by providing evidence for access controls, user provisioning/deprovisioning, and policy enforcement.
- Validate adherence to least privilege and segregation of duties (SoD) principles.
- Track and remediate compliance gaps.
- ITSM Process Execution (ServiceNow):
- Manage incidents, service requests, and tasks within SLA targets.
- Support change management activities, including validation and implementation.
- Document troubleshooting steps, resolutions, and standard procedures.
- Participate in problem management and root cause analysis.
- Operational Support:
- Monitor SSO service health and respond to alerts.
- Participate in on-call rotation as required.
- Collaborate with Access Operations, Crypto Operations, Application, and Security teams.
- Documentation & Continuous Improvement:
- Maintain and update runbooks, SOPs, and knowledge articles.
- Identify opportunities for automation and process optimization.
- Contribute to service reviews and KPI tracking.
Requirements:
- Experience with IAM tools (e.g., SailPoint or similar).
- Working knowledge of Active Directory / LDAP.
- Experience with ServiceNow (Incidents, Requests, Changes).
- Familiarity with ITIL-based service management practices.
- Exposure to audit/compliance frameworks (SOX, ISO, or similar).
Required Skills:
- Strong understanding of SSO protocols (SAML, OAuth, OIDC) and identity federation and authentication flows.
- Familiarity with certificate-based authentication and lifecycle.
Preferred Skills:
- Strong troubleshooting and analytical thinking.
- Clear documentation and communication skills.
- Ability to work in a global, cross-functional environment.
- Attention to detail, especially in compliance and audit scenarios.
#AditiConsulting
# 26-02564
