Overview
Synoptek
We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.
Responsibilities
Systems Engineer II
This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.
The Systems Engineer II is responsible for all aspects related to the maintenance, repair and support of systems and storage products to ensure continued operation and functionality. This role will act in a technical support and consulting capacity to ensure quality services are provided to both internal and external clients.
Additionally, the Systems Engineer II will serve as a mentor and leader for others in the organization and work to continually improve processes and practices.
Duties And Responsibilities
- Perform root cause analysis for infrastructure related outages
- Acquire and maintain knowledge of current support policies and methods of support to provide accurate solutions to customers
- Adhere to ticketing processes and documents issues appropriately and in a timely fashion
- Focus on proactive tasks as they are the foundation for increased system performance and reduced reactive tasks
- Follow ITIL concepts and procedures
- Ensure compliance with Synoptek's document security standards and policies
- Remain quality conscious via phone and email with both technical and non-technical customers
- Ensure compliance with the company's code of business ethics, standards, and policies
- Evaluate the issue to determine the problem and identify the source and possible solutions using critical thinking skills
- Draw connections between various aspects of a problem, and propose viable solutions that have been tested
- Use and contribute to resources such as the Knowledgebase in the Synoptek portal to aid in issue resolution and increase efficiency
- Participate in the Systems on-call rotation
- This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice
Qualifications
Education
- Degree in technology or related field from an accredited college or university
- In lieu of a Bachelor's degree, 3 years of experience in the same or closely related field/occupation, may be counted towards 1 year of education
- Microsoft role-based certification, VCP / EMCSA, SCSP, AWS, Azure or preferred
Experience
- Customarily has at least 6 years technical experience
- Customarily has at least 4 years systems engineer experience
- Customarily has at least 2 year of mentorship experience
- Customarily has at least 2 year of customer facing project management and client engagement experience
- Experience supporting Active Directory, general server operating systems
- Experience managing industry leading cloud provider platforms: Vcloud, Azure, AWS, Linux, preferred
- Experience managing remote access solutions including Microsoft RDS, preferred
- Experience providing recommendations for new server hardware to meet specific requirements, preferred
- Experience troubleshooting SAN technologies, preferred
- Experience working with vendors in an introductory support role, a plus
Skills/Attributes
- Synoptek core DNA behaviors:
- Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
- OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
- Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
- Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
- Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
- Comprehensive knowledge of managed services & multi-tenant support environments
- Hands-on virtualization experience using VMware and/or Hyper-V
- Conceptual knowledge of how application data flows over the network (firm foundation of OSI model)
- Proven ability to isolate and diagnose problems with common Internet technologies: DNS, TCP/IP, SMTP, SNMP, HTTP, SSL
- Knowledge of Patching process and tools (Servers)
- Operate with integrity, follow through on commitments, maintain a can-do attitude and
- demonstrate courage under pressure
- Comply with HR policies and meet general employment expectations
Working Conditions
We live by the motto work hard, play hard and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment; final location is subject to business need. May be subject to time constraints and tight deadlines. May require occasional travel.
EEO Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.
