Systems Engineer II-ORPOS Support

Landmark Group

5-7 Years

Bengaluru, India

Posted 2 hours ago
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Job Description

Professional Experience:

POS Support: 5+ years of L2 support on a retail POS platform (ORPOS/JM POS or a similar Java-based POS)
Integration & Sync: Proven experience troubleshooting transaction sync and integration flows across register, Back Office, and Central Office - including RMS, RPM, RESA, payments, and compliance systems
Retail Operations: Strong understanding of sales, returns, and Start Of Day (SOD) and End Of Day (EOD) workflows
On-Call Coverage: Willing to work a 24x7 shift / on-call rotation supporting stores across multiple regions. Technical Skills:
Java & Microservices: Hands-on debugging of Java and Spring Boot applications - reading code, interpreting stack traces, and applying minor fixes
API & Integration: Proven troubleshooting of REST APIs, JSON payloads, and event / message-based sync flows
SQL & Data Analysis: High proficiency in SQL/PL-SQL for data verification, transaction auditing, reconciliation, and ad-hoc report validation
Log Analysis & Monitoring: Skilled with centralized logging and monitoring tools (Splunk / ELK-Kibana / Grafana or equivalent) to analyse logs, stack traces, and system dumps and to configure alerts
Performance Analysis: Able to diagnose performance and stability issues - thread and heap dumps, memory, GC, and latency across services
Reconciliation & Settlement Analysis: Able to reconcile POS sales, tenders, and payment settlement against backend and finance systems and isolate mismatches
Linux, FTP & Scripting: Comfortable operating on Linux, managing file transfers (FTP/SFTP), and running and maintaining operational scripts. Public
Containers & Deployment: Working knowledge of Docker/Kubernetes and microservice deployment configurations
POS Hardware: Experience configuring registers, scanners, pin pads, and payment terminals
Security Awareness: Familiarity with PCI-DSS and secure handling of payment and cardholder data
ITSM Tools: Proficiency with ServiceNow or Jira for SLA-driven incident, problem, and change management

Soft Skills:

Root-Cause Isolation: Deep analytical ability for high-priority, time bound store incidents
Problem & Trend Analysis: Able to analyse incident trends, identify recurring root causes, and produce formal RCA and post-incident reviews
Technical Communication: Ability to coordinate effectively across store staff, vendors, and L3 and Squad teams. Powered by JazzHR

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Landmark Group

Job ID: 152160581

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Last Updated: 11-08-2026 00:31:15 AM

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Systems Engineer II-ORPOS - Support

Landmark Group

5-7 yrs

Bengaluru, India

Skills:

Scripting, Servicenow, FTP, Containers, Grafana, Microservices, Docker, Pl-sql, Java, Api Integration, Jira, Sql, Log Analysis, Linux, Splunk, Kubernetes, Settlement Analysis, security awareness, Reconciliation, Performance Analysis, ELK-Kibana, PCI-DSS, POS Hardware, ITSM Tools