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altera digital health

Systems Engineer

altera digital health
Pune, India
3-5 Years
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Job Description

We are looking for a motivated System Engineer from within our team to step into a client-facing, operationally critical role. If you have a solid foundation in application support, infrastructure monitoring, and thrive in a fast-paced 24×7 environment, we want to hear from you.

What You Will Do

  • Support a 24×7 operational environment across rotational shifts, ensuring continuous service availability.
  • Own Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents.
  • Conduct recording reviews to evaluate user experience and measure service impact.
  • Collect and analyse application logs; escalate complex cases to the Development team with clear documentation.
  • Serve as a trusted point of contact for clients — tracking open issues, driving resolutions, and delivering an exceptional service experience.
  • Prepare and deliver weekly/monthly client read-outs and progress presentations.
  • Identify, qualify, and drive issue/bug remediation to closure across the client base.
  • Maintain a living record of known issues and fixes, ensuring consistent resolution across all clients.
  • Investigate complex application and database performance issues and lead them through to resolution.
  • Convert recurring known issues into proactive alerts and collaborate with operations teams to build sustainable workflows.
  • Author and maintain clear technical and operational procedure documentation.
  • Participate in daily/weekly technical and leadership calls, providing timely progress updates.
  • Build strong, collaborative relationships with customers and internal team members.
  • Provide technical guidance to customers, helping strengthen their skills and confidence.

What We Are Looking For

  • 3+ years of experience in proactive support and infrastructure/application monitoring.
  • Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations.
  • Demonstrated ability to uphold team, account, and client policies and procedures.
  • Hands-on experience with Application/Infrastructure Monitoring tools and solutions.
  • Solid experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs.
  • Foundational knowledge of networking and Azure Monitoring.
  • Intermediate SQL skills — including SQL Jobs, queries, blocking scenarios, and Always On configuration.
  • Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools.
  • Basic understanding of ITIL framework (V3.0 Foundation certification is an advantage).
  • Ability to create clear, visually compelling data reports using Power BI, Excel pivot tables, and charts.
  • Strong command of written and verbal English; international support experience (US or Europe preferred).

Nice to Have

  • Exposure to healthcare-related applications or patient care environments.
  • Practical experience with Azure cloud environments.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Relevant IT certification(s) are a plus.
  • Excellent interpersonal and communication skills — written and verbal — with a customer-first mindset.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

About Company

altera digital health

Job ID: 148874429

Jobs by Skill - IT
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Last Updated: 09-06-2026 06:21:30 PM
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