Search by job, company or skills

altera digital health

Systems Engineer

altera digital health
Pune, India
3-5 Years
Save
new job description bg glownew job description bg glownew job description bg svg
  • Posted 4 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Role: Support Consultant

Responsibilities

  • Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
  • Providing weekly/monthly client read-outs and presentations
  • Client's point of contact on any application/database performance issue.
  • Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance.
  • Problem Management : Identify, qualify & help drive the issues/bugs to remediation/resolution.
  • Keep track of identified issues/fixes and drive this resolution across the client base.
  • Assess the extremely complicated application and database performance issues and drive them to resolution.
  • Major Incident Analysis : Identify known issues and turn them into an alert and establish operational workflow with operational teams.
  • Prepare necessary documentation around technical procedures as well as operational procedures.
  • Participate in weekly/daily technical/leadership calls to update on the progress.
  • Working in a 24*7 operational environment with rotational shifts.
  • Responsible for handling Level 2 analysis, troubleshooting, and resolution.

Experience & Knowledge

  • Candidate must have a 3+ years of experience in supporting and monitoring
  • Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.
  • DynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc.
  • Experience in Windows servers infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs
  • Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
  • Windows cluster, COM+, Log Parser
  • Basics of Networking and Azure Monitoring
  • Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
  • Experience with ITSM tools such as Service desk/ServiceNow.
  • Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
  • International support experience (preferably US or Europe i.e., good command of verbal and written English)

Good to Have:-

  • Understanding of healthcare related application, patient care environments.
  • Understanding of Azure environments.

Academic And Professional Qualifications

  • Bachelor's Degree in computer science/IT
  • Any relevant IT certification would be a plus.
  • Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer's 1st focus, document processes, and communicate effectively within the team

Working Arrangements

  • Able and willing to work in shifts or to be on an after hours rotation.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

About Company

altera digital health

Job ID: 147368513

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 13-05-2026 05:49:52 PM
Homejobs in PuneSystems Engineer

Similar Jobs

Systems Engineer (With Cloud)

ACI Worldwide
Pune, India

Skills:

cloud security, Networking, Identity And Access Management, cloud cost management, cloud platform services, CI CD pipelines, infrastructure as code

Information Systems Engineer

SAS
Pune, India

Skills:

Docker, Linux System Administration, Kubernetes, Python, Networking and Security troubleshooting, Performance analysis and design, Go, IaaS platforms, Continuous integration and deployment

Expert Systems Engineer

altera digital health
Pune, India

Skills:

Windows Server Administration, Servicenow, Github, PowerShell, Microsoft Azure cloud services, SQL Server T-SQL

Systems Engineer

Veradigm
Pune, India

Skills:

Technical Documentation, Group Policy, Veradigm application systems, windows networking, On-premises infrastructure, Microsoft Windows Server 2016, Active Directory, Scripting technology

Sr Systems Engineer

Harris Computer Systems
Pune, India

Skills:

Cloud networking, File Server, Windows Server, Dns, Azure Iaas, Sql, Cloud deployment, Patch Management, Iis, VNet, Azure PaaS, NSG, Key Vault, File integrity monitoring, Desired State, Storage account, ASG, Azure Security Center, Vm, Backup and DR, AKS Cluster