Systems and Collaboration Engineer

In this role you will deliver outstanding Collaboration service to the enterprise demonstrating our SaaS product suite which comprises of O365 (Exchange Online), Google Drive, Slack and other smaller applications like MIRO. Join a team of hardworking, multifaceted, and hard-working engineers who take personal pride in the service they provide to our workmates and external clients.

The ideal candidate should have a passion for operational excellence, automation and engineering solutions. This person must be driven with a strong capacity to quickly adapt to a meaningful pace of work and interest in learning new technologies. The ability to balance multiple tasks while operating within a large range of technologies, simultaneously. Handle daily responsibilities and meet customer SLAs. The successful candidate will be willing to take on tasks outside of their knowledge base; be detailed; be able to communicate effectively both written and verbally in technical and non-technical language to an array of multi-functional teams.

Role & responsibilities

• Implement best practices & standards and governance controls for the services.
• Create and maintain technical support and process documentation.
• Build and implement new products and features aligned with the roadmap.
• Develop, test, and implement processes with a focus on automation.
• Collaborate closely with Workdays IT engineering and security organizations, ensuring compliance with all audits and policies.
• Performance monitoring and proactive correction of problems.
• Use technical experience, professional concepts, and company objectives to resolve complex issues in creative and effective ways.
• Rotating on call duties as required.

Preferred candidate profile

Basic Qualifications:

• 5+ years of experience in Collaboration technologies.
• Fluent with at least one of the following scripting languages PowerShell, MS Graph, Python and JavaScript.
• Domain expertise in Exchange Online, Slack, Google drive or similar technologies.

Other Qualifications:

• Experience working with ServiceNow for ITSM.
• Experience in automating processes tasks via scripts, bots, MS Graph, Rest API and ServiceNow.
• ITIL certification is a plus.
• Expert in identifying gaps and finding solutions.
• Microsoft, Google or Slack product certifications are a plus.
• Experience in working with change enablement and internal communications.

Perks and benefits

https://benefits.workday.com/in