Systems Analyst 3-Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

We are seeking a Senior DevOps Engineer Cloud & Database Automation to support enterprise-scale automation. The role requires strong expertise in Terraform, Jenkins, and GitLab CI/CD to design secure, reusable, and compliant CI/CD and release deployment pipelines. The engineer will automate infrastructure and database provisioning across Oracle Cloud Infrastructure (OCI) and Oracle Database @ Azure, including ExaCS, DBCS, and Autonomous Database. The role demands database-aware DevOps skills, close collaboration with DBAs, and support for sizing, patching, and migration automation. A strong focus on DevSecOps, governance, and production readiness in regulated environments is essential.

As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Key Responsibilities

CI/CD & Automation

• Design, build, and maintain end-to-end CI/CD pipelines using Jenkins (declarative & scripted pipelines, Groovy, shared libraries)
• Implement best practices such as parameterized pipelines, idempotent runs, retries, rollback handling, notifications, and environment segregation (Dev/Test/Prod)
• Maintain reusable Jenkins shared libraries for standardized automation
• Design, build, and maintain CI/CD and release deployment pipelines using GitLab CI/CD and GitLab Runners, including environment promotion, approval gates, artifact versioning, and rollback strategies. Support Jenkins-based pipelines where required for legacy integrations.

Infrastructure as Code (Terraform)

• Develop and manage Terraform modules for cloud infrastructure and database provisioning
• Handle Terraform state management, remote backends, locking, workspaces, and module versioning
• Automate provisioning of compute, networking, storage, and database infrastructure
• Debug and optimize Terraform plans and applies across complex environments

Cloud Platforms

• Strong hands-on experience with Oracle Cloud Infrastructure (OCI):
  • Compartments, IAM policies, compute, networking, storage
  • Automation for Exadata Cloud Service (ExaCS), Base DB / DBCS (Bronze, Silver, Gold), and Autonomous Database (ADB)
• Experience or strong understanding of Oracle Database @ Azure:
  • Architecture and deployment model
  • Networking and automation considerations
  • Adapting OCI automation patterns for Azure-hosted Oracle DB services

Database-Aware DevOps

• Support database-centric automation including:
  • Database provisioning pipelines
  • DB Home creation and patching automation
  • Storage layout automation (DATA, RECO, backups)
• Working knowledge of Oracle Database architecture, RAC concepts, and service-based configurations
• Awareness of AWR-based sizing inputs (AWR Miner) and migration automation (e.g., ZDM)
• Collaborate closely with DBAs, architects, and operations teams

Platform & Product Automation

• Build automation aligned to platform and product-based delivery, not one-off scripts
• Implement blueprint-driven provisioning and standardized pipelines

Security, Compliance & Operations

• Apply DevSecOps best practices:
  • Secrets management (OCI Vault, Jenkins credentials)
  • Least-privilege IAM policies
  • Secure pipeline execution
• Integrate logging, monitoring, alerting, and observability into automation
• Ensure production readiness with operational hooks and runbook-aligned automation

Career Level - IC3