Systems Administrator – Microsoft and VMware
Summary:
Responsible for the installation, configuration, administration and optimization of Microsoft Windows operating systems.
Duties:
- Install, configure and maintain Microsoft Windows Server Operating Systems.
- Manage Active Directory, Group Policy, DNS and other core Windows Services.
- Monitor server performance, ensure high availability and implement necessary upgrades or patches.
- Troubleshoot issues related to Microsoft Server environments.
- Design, implement and maintain VMware infrastructure, including vSphere, ESXi hosts and vCenter.
- Manage virtual machine provisioning, resource allocation and optimization.
- Troubleshoot issues related to vSphere, VSAN and Nutanix environments.
- Ability to work on-call rotations and off hour assignments as needed.
- Act as a subject matter expert for Microsoft technologies and compatible systems in Cloud and Virtualized environments.
- Develop scripts to automate repetitive tasks.
- Document procedural runbooks to be utilized by all team members.
Qualifications:
- Four-year degree in related field, or equivalent experience preferred.
- 5-7 years of advanced technical support in a structured team environment.
- Prior experience in a Managed Services Provider (MSP) or advanced technical support environment is required. Must be familiar with working in a 24/7/365 environment.
- Ability to understand, interpret, and glean results from complex technical relationships.
- Ability to complete projects/tasks on-time, on/under budget track record is preferred.
- Understanding of software configurations, compatibilities, and licensing.
- Knowledge of network printers, Windows 2016, 2019, and 2022.
- Knowledge of Remote Desktop Services (RDS).
- Knowledge of virtualization environments: VMware (required), OLVM, Azure HCI
- Understanding of GPO's and Domain Trusts
- Familiarity with change management processes and ticketing systems (Service Now Preferred).
- Knowledge of related industry best practices.
- Demonstrates commitment to providing Quality Customer Experience.
- Excellent service-driven customer-focused skills.
- Proven ability to work in both a team environment and independently. Exhibit a high level of individual initiative.
- Ability to multi task, prioritize, and successfully follow-to-completion all assigned tasks.
- Ability to work with minimal supervision.Ability to take direction from all levels.
- Excellent reading, oral, written and interpersonal communications skills.
- Work from verbal and written instructions or requirements of varying levels of detail.
- Proven ability to absorb, master and leverage emerging technologies. Strong problem solving abilities.
