Systems Administrator II

Essential Job Functions:

• Provide change management coordination and scheduling support for single tenant SaaS applications.
• Responsible for opening, updating, providing status and closing tickets.
• Author, update and keep current procedural documentation.
• Assist in the gathering of metrics for analysis.
• Is self-motivated by the challenge put in front of them.
• Can work remotely, with no in-office supervision.
• Works well with other talented members of the team and assists with any cross training as identified.
• Can work with deadlines and milestones.
• Collaborate with other operational support teams (Cloud Operations, Application Support and Cloud Service Delivery teams).
• Assure security of and access to mission critical data.
• Participate as part of a team.
• Provide off-hours support according to schedule.
• Participate in identified disaster recovery and backup procedures.
• Disciplined technical thinker, able to work within environment that has a highly documented process.

Qualifications:

Education and Work Experience:

• BS or MS in CS or related disciplines.
• 2-5 years experience with at least 2 years in professional corporate environment
• Strong communication skills.
• Must be self-managed and self-motivated.
• Familiar with updating and creating technical documentation.

Requirements:

• First rate customer service skills are a MUST.
• Knowledge of Jira.
• Availability on weekend
• Excellent communication, interpersonal, organizational and planning skills.
• Must be able to work in a fast-paced team environment.
• Flexible work schedule (must overlap with US East Coast working hours).
• Able to follow identified process
• Able to communicate and not be afraid to ask questions.
• Able to maintain focus and attention to detail on repetitive, high-volume tasks