Essential Job Functions:
- Provide change management coordination and scheduling support for single tenant SaaS applications.
- Responsible for opening, updating, providing status and closing tickets.
- Author, update and keep current procedural documentation.
- Assist in the gathering of metrics for analysis.
- Is self-motivated by the challenge put in front of them.
- Can work remotely, with no in-office supervision.
- Works well with other talented members of the team and assists with any cross training as identified.
- Can work with deadlines and milestones.
- Collaborate with other operational support teams (Cloud Operations, Application Support and Cloud Service Delivery teams).
- Assure security of and access to mission critical data.
- Participate as part of a team.
- Provide off-hours support according to schedule.
- Participate in identified disaster recovery and backup procedures.
- Disciplined technical thinker, able to work within environment that has a highly documented process.
Qualifications:
Education and Work Experience:
- BS or MS in CS or related disciplines.
- 2-5 years experience with at least 2 years in professional corporate environment
- Strong communication skills.
- Must be self-managed and self-motivated.
- Familiar with updating and creating technical documentation.
Requirements:
- First rate customer service skills are a MUST.
- Knowledge of Jira.
- Availability on weekend
- Excellent communication, interpersonal, organizational and planning skills.
- Must be able to work in a fast-paced team environment.
- Flexible work schedule (must overlap with US East Coast working hours).
- Able to follow identified process
- Able to communicate and not be afraid to ask questions.
- Able to maintain focus and attention to detail on repetitive, high-volume tasks
