Systems Admin II

Professional Profile - Monitoring Tools Engineer (L2 | SolarWinds, New Relic & Azure Monitor)

Professional Summary

Monitoring Tools Engineer with 5+ years of experience in administration, configuration, and support of enterprise monitoring tools including SolarWinds, New Relic, and Azure Monitor. Skilled in managing day-to-day monitoring operations, alert configuration, dashboard creation, and basic automation across on-prem and cloud environments.

Hands-on experience in infrastructure, application, and cloud monitoring with strong focus on alert tuning, incident support, and ensuring SLA-based monitoring coverage. Familiar with ITIL processes and experienced in supporting monitoring transitions and implementations.

Core Skills

Monitoring Tools

• SolarWinds (NPM, SAM - configuration, alerting, dashboards)
• New Relic (APM, Infrastructure monitoring, alerts, dashboards)
• Azure Monitor (Metrics, Logs, Alerts, Application Insights - basic configuration)

Monitoring Capabilities

• Alert configuration & threshold tuning
• Dashboard and report creation
• Infrastructure, application & cloud monitoring
• Log and metrics analysis (basic level)
• Monitoring health checks & validation

Automation & Integration

• Basic PowerShell scripting
• Azure Monitor alert integration with Action Groups
• ServiceNow integration (incident creation, alert forwarding)
• API/Webhook-based alerting (basic level)

Key Responsibilities

SolarWinds Administration (L2)

• Configure and maintain SolarWinds (NPM, SAM) monitoring environment.
• Add and monitor network devices, servers, and applications using SNMP/WMI.
• Create and update alerts, thresholds, and notification rules.
• Build dashboards and reports for operational visibility.
• Troubleshoot polling issues, alert failures, and performance gaps.

New Relic Administration (L2)

• Configure APM and Infrastructure monitoring.
• Create alerts and dashboards for application performance tracking.
• Monitor application health and escalate issues based on defined thresholds.
• Support basic application instrumentation and alert tuning.

Azure Monitor Administration (L2)

• Configure Azure Monitor for virtual machines, services, and resources.
• Create and manage alerts using Metrics and Log Analytics (KQL - basic queries).
• Set up Action Groups for notifications (email, webhook, ITSM tools).
• Monitor Application Insights for application performance (basic level).
• Create dashboards using Azure Workbooks.
• Perform basic troubleshooting for missing metrics/logs.

Monitoring Operations

• Monitor alerts and ensure timely incident creation and escalation.
• Support P1/P2 incidents by validating alerts and providing monitoring insights.
• Perform daily health checks of monitoring tools.
• Ensure monitoring coverage as per SLA requirements.

Transition & Implementation Support

• Support onboarding of servers, applications, and cloud resources into monitoring tools.
• Assist in KT sessions, documentation, and transition activities.
• Follow SOPs and runbooks for steady-state operations.
• Support implementation tasks defined in SOW (execution level).

Alert Optimization

• Perform threshold tuning to reduce false alerts.
• Update alert configurations based on operational feedback.
• Support noise reduction initiatives under L3/Lead guidance.

Key Achievements

• Onboarded infrastructure and cloud resources into SolarWinds and Azure Monitor.
• Improved alert accuracy through threshold tuning and configuration updates.
• Created dashboards for infrastructure, application, and cloud monitoring.
• Supported smooth transition of monitoring tools with minimal operational impact.

Technical Skills

• Protocols: SNMP, WMI, Azure Metrics & Logs
• Query: Basic KQL (Azure Log Analytics)
• Scripting: PowerShell (basic)
• Platforms: Windows, Linux, Azure
• ITSM: ServiceNow (Incident Management & Alert Integration)

Professional Profile - Monitoring Tools Engineer (L2 | SolarWinds, New Relic & Azure Monitor)

Professional Summary

Monitoring Tools Engineer with 5+ years of experience in administration, configuration, and support of enterprise monitoring tools including SolarWinds, New Relic, and Azure Monitor. Skilled in managing day-to-day monitoring operations, alert configuration, dashboard creation, and basic automation across on-prem and cloud environments.

Hands-on experience in infrastructure, application, and cloud monitoring with strong focus on alert tuning, incident support, and ensuring SLA-based monitoring coverage. Familiar with ITIL processes and experienced in supporting monitoring transitions and implementations.

Core Skills

Monitoring Tools

• SolarWinds (NPM, SAM - configuration, alerting, dashboards)
• New Relic (APM, Infrastructure monitoring, alerts, dashboards)
• Azure Monitor (Metrics, Logs, Alerts, Application Insights - basic configuration)

Monitoring Capabilities

• Alert configuration & threshold tuning
• Dashboard and report creation
• Infrastructure, application & cloud monitoring
• Log and metrics analysis (basic level)
• Monitoring health checks & validation

Automation & Integration

• Basic PowerShell scripting
• Azure Monitor alert integration with Action Groups
• ServiceNow integration (incident creation, alert forwarding)
• API/Webhook-based alerting (basic level)

Key Responsibilities

SolarWinds Administration (L2)

• Configure and maintain SolarWinds (NPM, SAM) monitoring environment.
• Add and monitor network devices, servers, and applications using SNMP/WMI.
• Create and update alerts, thresholds, and notification rules.
• Build dashboards and reports for operational visibility.
• Troubleshoot polling issues, alert failures, and performance gaps.

New Relic Administration (L2)

• Configure APM and Infrastructure monitoring.
• Create alerts and dashboards for application performance tracking.
• Monitor application health and escalate issues based on defined thresholds.
• Support basic application instrumentation and alert tuning.

Azure Monitor Administration (L2)

• Configure Azure Monitor for virtual machines, services, and resources.
• Create and manage alerts using Metrics and Log Analytics (KQL - basic queries).
• Set up Action Groups for notifications (email, webhook, ITSM tools).
• Monitor Application Insights for application performance (basic level).
• Create dashboards using Azure Workbooks.
• Perform basic troubleshooting for missing metrics/logs.

Monitoring Operations

• Monitor alerts and ensure timely incident creation and escalation.
• Support P1/P2 incidents by validating alerts and providing monitoring insights.
• Perform daily health checks of monitoring tools.
• Ensure monitoring coverage as per SLA requirements.

Transition & Implementation Support

• Support onboarding of servers, applications, and cloud resources into monitoring tools.
• Assist in KT sessions, documentation, and transition activities.
• Follow SOPs and runbooks for steady-state operations.
• Support implementation tasks defined in SOW (execution level).

Alert Optimization

• Perform threshold tuning to reduce false alerts.
• Update alert configurations based on operational feedback.
• Support noise reduction initiatives under L3/Lead guidance.

Key Achievements

• Onboarded infrastructure and cloud resources into SolarWinds and Azure Monitor.
• Improved alert accuracy through threshold tuning and configuration updates.
• Created dashboards for infrastructure, application, and cloud monitoring.
• Supported smooth transition of monitoring tools with minimal operational impact.

Technical Skills

• Protocols: SNMP, WMI, Azure Metrics & Logs
• Query: Basic KQL (Azure Log Analytics)
• Scripting: PowerShell (basic)
• Platforms: Windows, Linux, Azure
• ITSM: ServiceNow (Incident Management & Alert Integration)