Systems Admin II

stefanini north america and apac

Noida, India

5-7 Years

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Posted 4 hours ago
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Job Description

Details:

Job Description

Professional Profile - Monitoring Tools Engineer (L2 | SolarWinds, New Relic & Azure Monitor)

Professional Summary

Monitoring Tools Engineer with 5+ years of experience in administration, configuration, and support of enterprise monitoring tools including SolarWinds, New Relic, and Azure Monitor. Skilled in managing day-to-day monitoring operations, alert configuration, dashboard creation, and basic automation across on-prem and cloud environments.

Hands-on experience in infrastructure, application, and cloud monitoring with strong focus on alert tuning, incident support, and ensuring SLA-based monitoring coverage. Familiar with ITIL processes and experienced in supporting monitoring transitions and implementations.

Core Skills

Monitoring Tools

SolarWinds (NPM, SAM - configuration, alerting, dashboards)
New Relic (APM, Infrastructure monitoring, alerts, dashboards)
Azure Monitor (Metrics, Logs, Alerts, Application Insights - basic configuration)

Monitoring Capabilities

Alert configuration & threshold tuning
Dashboard and report creation
Infrastructure, application & cloud monitoring
Log and metrics analysis (basic level)
Monitoring health checks & validation

Automation & Integration

Basic PowerShell scripting
Azure Monitor alert integration with Action Groups
ServiceNow integration (incident creation, alert forwarding)
API/Webhook-based alerting (basic level)

Key Responsibilities

SolarWinds Administration (L2)

Configure and maintain SolarWinds (NPM, SAM) monitoring environment.
Add and monitor network devices, servers, and applications using SNMP/WMI.
Create and update alerts, thresholds, and notification rules.
Build dashboards and reports for operational visibility.
Troubleshoot polling issues, alert failures, and performance gaps.

New Relic Administration (L2)

Configure APM and Infrastructure monitoring.
Create alerts and dashboards for application performance tracking.
Monitor application health and escalate issues based on defined thresholds.
Support basic application instrumentation and alert tuning.

Azure Monitor Administration (L2)

Configure Azure Monitor for virtual machines, services, and resources.
Create and manage alerts using Metrics and Log Analytics (KQL - basic queries).
Set up Action Groups for notifications (email, webhook, ITSM tools).
Monitor Application Insights for application performance (basic level).
Create dashboards using Azure Workbooks.
Perform basic troubleshooting for missing metrics/logs.

Monitoring Operations

Monitor alerts and ensure timely incident creation and escalation.
Support P1/P2 incidents by validating alerts and providing monitoring insights.
Perform daily health checks of monitoring tools.
Ensure monitoring coverage as per SLA requirements.

Transition & Implementation Support

Support onboarding of servers, applications, and cloud resources into monitoring tools.
Assist in KT sessions, documentation, and transition activities.
Follow SOPs and runbooks for steady-state operations.
Support implementation tasks defined in SOW (execution level).

Alert Optimization

Perform threshold tuning to reduce false alerts.
Update alert configurations based on operational feedback.
Support noise reduction initiatives under L3/Lead guidance.

Key Achievements

Onboarded infrastructure and cloud resources into SolarWinds and Azure Monitor.
Improved alert accuracy through threshold tuning and configuration updates.
Created dashboards for infrastructure, application, and cloud monitoring.
Supported smooth transition of monitoring tools with minimal operational impact.

Technical Skills