The Systems Support Analyst is primarily responsible for providing technical system support to internal business users. Provide system-level support of multi-user operating systems, hardware and software tools, including configuration, maintenance, and support of these systems.
Duties/Responsibilities:
- Facilitate timely, open and clear communications regarding - system issues, enhancements, meetings, announcements and posted documentation.
- Data management and reporting, including, but not limited to queries, data loading, and data manipulation.
- Troubleshoot and resolve hardware, software, and connectivity problems, including client FTP sites.
- Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
- Identify redundant support processes and develop tools for automation.
- Maintain current documentation. Document system problems and resolutions for future reference document Support processes and procedures.
Required Skills & Experience:
- Technology Skills- 4-7 years of experience working with Microsoft SQL Query, Windows Server, IIS, and Networking.
- Communication Skills- Ability to communicate effectively, both oral and written.
- Organizational Skills- Must be able to multitask in a challenging, rapidly changing environment requiring constant decision making.
- Bachelor's degree,any field or equivalent combination of experience and education.
- Continuing Education- Keep current on all relevant trends in employee benefits and application development through conferences, magazines, books and internet research. Willing to pursue exams with the American Society of Pension Professionals & Actuaries (ASPPA).
- Important Qualities: Compatibility with Milliman Professionals, Effective dealing with Clients, Sensitive to Quality, Communication Skills, Flexibility, and Detail Oriented.
