System Support Administrator

System Support Administrator

Ahmedabad, Gujarat, India

On-site

Advanced Group leverages over 30 years of expertise in talent acquisition, staffing, and outsourcing solutions to operate the award-winning Advanced Group family of brands, including Advanced Clinical, Catena Solutions, Advanced RPO, and WunderLand Group. Together, with mastery across professional disciplines and global markets, we're dedicated to make a difference, every day, for our clients, our candidates, each other, and our communities. Advanced Group's Shared Services team provides corporate services such as Marketing, Human Resources, Finance & Accounting, IT, and Operations to each of our brands. Our employees are the foundation of our energetic and collaborative environment, where constant learning and service to others take top priority. We seek dynamic, hard-working team members who are inspired to work amongst diverse backgrounds and perspectives. From our altruistic mission to outstanding career development opportunities, there's no better place to grow your career than Advanced Group.

JOB SUMMARY

The System Support Administrator is a critical member of the Advanced Group global IT team. You will provide exceptional end-user device and software support in a Microsoft Enterprise environment for employees and consultants across Europe, Australia, and Asia. Your responsibilities range from solving IT fundamentals for internal and remote clients to providing advanced support and maintenance in a hybrid on-prem and cloud infrastructure. via phone, email, and on-site. Your responsibilities expand to supporting internal and remote clients with IT service requests while supporting your teammates to resolve escalated issues. You will assist end-users and the IT team via phone, by email, and onsite while recording issues and solutions via a ticketing tool (Freshservice).

RESPONSIBILITIES:

• Configure, image, provision, and track IT equipment for global clients.
• Properly articulate technical findings based on your audience and document all steps taken to problem resolution.
• Analyze, troubleshoot, and resolve basic to advanced issues ranging across end-using computing, infrastructure, and network.
• Act as an escalation point for advanced or challenging issues.
• Cooperate and collaborate with colleagues and other technology support groups.
• Interface with Active Directory, Remote Desktop Services, Windows Server environments, Office 365, Azure, and network infrastructure to set up and troubleshoot client issues.
• Visit local and possibly remote sites to provide IT network and desktop deployment, maintenance, and troubleshooting services.
• Create and review technical documentation and articles as part of knowledge base initiative.
• Maintain proficiency in crucial technology areas through intentional, ongoing technical learning.
• Follow corporate security and regulatory compliance standards.
• Communicate effectively with the business in writing and speech.
• Provide support to colleagues in APAC and EMA Western, Central, and Eastern European Time Zones.

QUALIFICATIONS:

• Bachelor's or Associate Degree or relevant work experience.
• 3-4 years of previous experience in an end-user support Microsoft environment.
• Proven advanced knowledge of Windows 10.
• Advanced experience with Office 365.
• Server experience: Windows Server 2012, 2016
• Demonstrated understanding of Windows Server and networking principles: permissions, domain architecture, DNS, DHCP.
• A strong commitment to personal ethics.
• A passion for learning new skills and to grow in your career.
• Strong written and verbal communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation.
• A history of working independently of close supervision and a demonstrated capacity to manage time effectively.
• Asset Management experience, a plus.
• Microsoft Administration Certifications, a plus.
• SharePoint online experience, a plus
• ITIL Foundation Certifications, a plus

At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. A diverse staff allows us to effectively draw on different perspectives and enhance our efficiency and effectiveness. Diversity thereby strengthens the legitimacy and relevance of Advanced Group in delivering services to our clients. We seek talented, creative individuals from a variety of backgrounds and cultures to work with us. It is our priority that our workplace be inclusive, welcoming of diverse ideas and appreciative of valuable experience.

Equal Employment Opportunity

It is Advanced Group's practice not to discriminate against any Employee or applicant because of sex, race, color, age, national origin, religion, gender, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, physical or mental disability, medical condition, military or veteran status, or any other basis protected by applicable federal, state, or local law.

This practice applies to all terms and conditions of employment including, but not limited to, hiring, training, compensation, benefits, promotions, transfers, layoff, Company-sponsored education, social and recreational programs, and treatment on the job. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your Recruiter so that we can meet to discuss the appropriate alternatives available.