System Reliability Engineer

Job Summary

• Ensure the customer experience is seamless throughout the funnel by creating and maintaining product pages, category pages cross-sells, and more.
• Leverage hands-on experience to triage and escalate issues as appropriate. Develop a good understanding of e-commerce systems, platforms, and architecture in order to communicate with internal/external teams as needed
• Communicate effectively with the E-Commerce Team, other business teams, and IT partners to prioritize, mitigate, resolve, and report on production issues and causes.
• Monitor sites and applications, and report any application rejections to the sales team for further manual process
• Prepare and publish products and their digital assets to the websites.
• Create email and direct mail campaigns and reseller products/ applications as needed
• Work with the PO, QA, and dev teams to ensure up-to-date KT on projects and functionality.
• Engage in continual website monitoring for issues such as bugs, broken images, outdated information (products and price errors, etc..), and functioning of offer codes to maintain the E-Commerce Team s service level commitments.
• Use analytics tools and all other available sources, to measure the impact of changes/updates.
• Report on new product launches and updates to international and external partners.

Qualifications

• bachelors degree in Computer Science
• 5 years of experience in a support or operations analyst role
• Adapt to new technologies
• Able to support team with triage and research examples
• SQL experience is required
• Adobe authoring experience is required
• HTML experience is good to have