Job Summary
Manage and resolve network operation issues, coordinate contractor activities, and ensure operational continuity through effective monitoring, reporting, and process improvements.
Responsibilities
- Resolve daily network issues reported by the Network Operation Centre (NOC) via NMS, calls, or emails to maintain system stability
- Review outstanding issues weekly and plan root cause analysis to produce monthly reports and validate contractor SLA compliance
- Coordinate and track contractor activities to prevent conflicts with critical operations
- Initiate and review change requests, including post-implementation assessments, to ensure smooth transitions
- Develop and review Standard Operating Procedures (SOPs) to enhance operational efficiency and compliance
- Update and maintain accurate records to support audit and operational requirements
- Validate contractor work to ensure quality and adherence to specifications
- Escalate operational impacts promptly to management for timely resolution
- Facilitate monthly management meetings to communicate status, issues, and action plans
Requirements
- At least diploma in IT related field
- Minimum 3 years relevant experience
- Comfortable to travel around from site to site
