Job Requirements
Around 3 years of experience
- Diploma or Degree with good communication skills
- Good understanding of work/support environment
- Good experience in installation and troubleshooting of desktops/laptops, printers
- Good experience on installation of Windows XP and MS-Office
- Knowledge of Windows Domain, Servers, DHCP and DNS
- Installation and troubleshooting of Antivirus software
- Good knowledge on outlook client
- Good experience on installation of desktops/laptops, printers
- Asset / Inventory management
Deliverables
- All Desktop Problems ( Hardware and Software)
- Monitoring Antivirus and Systems Performance
- Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.
- Maintain all the assets and update the asset database at regular intervals.
- Provide regular technical support for desktops, laptops, printers, and peripherals,
- Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting
- Performs miscellaneous job-related duties as assigned by Manager
- Troubleshooting AN / VPN issues for clients
- Close all assigned tickets in the ticketing system within SLA
- Follow IT policies and procedures to execute daily work
- Provide Executive support to Management on a need basis
Work Experience
All Desktop Problems ( Hardware and Software)
- Monitoring Antivirus and Systems Performance
- Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.
- Maintain all the assets and update the asset database at regular intervals.
- Provide regular technical support for desktops, laptops, printers, and peripherals,
- Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting
- Performs miscellaneous job-related duties as assigned by Manager
- Troubleshooting AN / VPN issues for clients
- Close all assigned tickets in the ticketing system within SLA
- Follow IT policies and procedures to execute daily work
- Provide Executive support to Management on a need basis
