System Engineer

Landmark Digital

Meet Landmark Digital – we're part of the Landmark Group, one of the largest retail and hospitality organisations in the Middle East, North Africa and India. We're guardians of the group's digital arm which encompasses Enterprise and E-commerce Tech, Product Management, User Design, Omni Operations, Customer Experience, Loyalty, Content Production, Studio, Growth and MarTech, Finance and HR functions. With a futuristic outlook we strive to make the digital experience of our customers seamless.

Headquartered in Dubai, UAE, we're currently driving the digital experience for eight industry-leading brands in eight geographies, and rapidly expanding our footprint across new territories and functions. Join us, and you'll be part of the Middle East's biggest bricks-to-clicks success story, that registers over 100% growth year-on-year.

Agile Work Culture

Within the digital function, you'll be hands-on from day one, working in squads to make independent decisions and game-changing contributions that directly impact millions of customers. You'll collaborate every day with teammates from 20+ nationalities, across Dubai, India, Europe and the US.

Space for Excellence

Landmark Digital has a dedicated and growing software development centre in Bangalore, India, where we incubate, design and optimise our products and experiences. We also offer the option to work remotely for certain key roles.

New Technologies to Play With

You'll work with the latest in Enterprise and E-commerce tech, headless commerce, open source, microservices, Java Spring Boot and Spring Cloud, React Native iOS and Android apps, React frontend and a host of the latest cloud-native technologies hosted on Azure Cloud.

Focus on Learning & Growth

Excellent remuneration and perks are part of the package, but we also budget ample time and resources for training and upskilling.

Fun at Work

You'll enjoy our well-equipped break-rooms (FIFA and pool are huge favourites), team events, celebrations and a host of other amenities.

Job Purpose

The primary purpose of this role is to ensure the effective operation, stability, and continuous improvement of retail Point of Sale (POS) applications. By providing advanced L3 support, expert troubleshooting, and seamless integration management with backend systems, this role ensures smooth retail transactions and contributes directly to enhanced customer experience.

Job Description

The POS Application Specialist – Level 3 will provide expert-level support for Oracle Retail POS applications and associated retail systems. This role requires strong technical knowledge, problem-solving abilities, and experience handling complex production issues. The specialist will work closely with L1/L2 support, developers, vendors, and business teams to ensure optimal POS system performance.

Key Responsibilities

• Provide L3 support and advanced troubleshooting for Oracle Retail POS systems (ORPOS, XStore, Jumpmind POS).
• Must have experience in Oracle XStore architecture, monitoring dashboards, SQL, and L3 troubleshooting .
• Manage incidents, perform root cause analysis, and resolve complex POS application issues.
• Support integrations with backend retail systems including Oracle Backoffice, Central Office, RESA (RTLOG), RPM, and RMS.
• Implement patches, upgrades, and configuration changes following defined change management processes.
• Collaborate with cross-functional teams to support deployments, testing, and production rollout activities.
• Monitor POS application performance, system health, and availability across retail stores.
• Participate in on-call rotations and manage high-priority escalations.
• Maintain accurate technical documentation, runbooks, and knowledge base articles.

Knowledge, Skills & Experience

Job Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
• 4–8 years of hands-on experience supporting and troubleshooting retail POS applications.
• Strong experience with ORPOS, XStore, and Jumpmind POS.

Required Skills

• Understanding of integrations with Oracle Backoffice, Central Office, RMS, RPM, RESA/RTLOG.
• Proficiency in SQL and database querying for issue diagnosis.
• Experience with POS hardware peripherals, payment gateway integrations, and retail transaction flows.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Experience with POS deployments and multi-store rollout activities is highly desirable.
• Exposure to Agile methodologies and tools such as Jira or Azure DevOps.
• Strong debugging, analytical, and troubleshooting skills.
• Awareness of PCI DSS compliance requirements for POS systems.
• Required Leadership Skills
• Ability to work collaboratively in cross-functional, distributed teams.
• Strong written and verbal communication skills for clear and professional interactions.
• Ability to manage multiple priorities efficiently in a fast-paced environment.
• Ownership mindset with commitment to quality, accuracy, and process discipline.