Job Description Summary
Do you consider yourself a motivated and talented Windows/M365 Systems Engineer Do you have detailed knowledge of Microsoft Windows platforms If so, then you may be Availity's next Systems Engineer!
Seeking a passionate engineer who will work closely with cross functional teams across the organization to drive innovation, evolution, and automation of various environments. This position will have a broad knowledge in all aspects of Microsoft O365, strong aptitude with Intune, Teams, and Azure AD, and have broad knowledge on VDI, with a focus on Citrix. They must be able to perform advanced troubleshooting to support IT Support teams, translate business requirements into technical solutions including recommending system changes and enhancements, documenting specifications, maintaining, and updating policies/standards/procedures and training users.
Job Description
KEY RESPONSIBILITIES:
- Serve as a System Engineer and technical escalation resource for the Microsoft O365 platform.
- Provide design decisions and generate system design concept descriptions, and capability assessments.
- Deploy, document, manage, and support technologies including but not limited to: Microsoft Teams, OneDrive, SharePoint, Active Directory, and Azure Active Directory, synchronization, and federation services.
- Oversee effort to implement the infrastructure by analyzing the current system environment and infrastructure, using technical tools and utilities to perform complex product customization.
- Manage related end user capabilities and coloration systems including O365 user accounts, shared mailboxes, distribution groups and Citrix VDI
- Take a proactive approach to monitoring platforms and services, identifying and predicting problems prior to them developing into emergencies and reporting recommendations to management.
- Create and execute verification and validation plans, procedures, and maintain automation scripts utilizing PowerShell and/or other software development languages.
- Apply broad product knowledge to improve, build reliability, security, benefit delivery and scalability into the O365 architecture.
- Translate business requirements into efficient and effective technical solutions.
- Ability to operate from task and project management tools such as JIRA & ServiceNow
- Implement new products and technologies laid out by senior Infrastructure engineers.
- Assist peer technicians in troubleshooting and end-to-end root cause analysis for prompt mitigation of issue.
- Engage in on-call rotation.
- Other duties as assigned.
KEY QUALIFICATIONS:
- 7+ years working with desktop and IT systems engineering.
- 5+ years working with M365 & Azure administration.
- Strong analytical and problem-solving skills
- Experience with service automation and collaboration services
- Self-starter with ability to perform independently with minimal supervision.
- Strong time management skills and manages well in a fast-paced environment with frequently changing priorities and assignments.
- Experience leading small to medium sized projects
- Excellent verbal and written communication with a professional demeanor
- Expert customer service skills, including the ability to listen, interpret and explain computer-related concepts in non-technical terms.
- Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence and minimal direction.
- Strong knowledge of current operating systems and software products
PREFERRED QUALIFICATIONS:
- Bachelor's degree in related field.
- Cloud certifications: Azure, Office 365, CompTIA Cloud+, etc.
- Advanced PowerShell scripting & tool making experience.
- Experience supporting Microsoft SharePoint Server, troubleshooting various systems and virtual hosting solutions.
- Solid networking skills
- Demonstrated consulting, presentation, training, and project management skills.
