System Engineer (Hosting)

Fully Remote : Experience working in Hosting world is mandatory.

Tech Stack: VPS/Linux/Windows and Solus/KVM/WHMCS

Experience working as: Linux/Windows/Network Administrator

Work Schedule: 13:00–21:00 UTC

To speed things up, you can share your CV at [Confidential Information].

Company Description Think Huge is a technology-focused hosting and software provider delivering direct-to-consumer and business infrastructure solutions since 2012. The company supports clients across 59 global locations with high-performance hosting, managed infrastructure, and tailored AI and software solutions designed for reliability and scale. Guided by a technically driven leadership team, Think Huge fosters a culture of critical thinking, problem solving, and fast, precise execution. Its portfolio includes brands such as ForexVPS.net, FXVM.net, AlgoBuilder.com, TrackATrader.com, and PingPlayers.com, serving a wide range of industries and use cases. Think Huge is committed to collaborating closely with clients to understand challenges and build solutions that exceed expectations.

Role Description: We are looking for a System Engineer (Hosting) who will manage and optimize hosting infrastructure, including servers, virtualization platforms, and related network services, ensuring high availability, performance, and security. We built Think Huge on a simple idea: hire great people, then get out of their way. Since 2012, we've grown steadily without a single wave of turnover because our team actually wants to be here. We power hosting infrastructure for a portfolio of fast-growing brands and we're looking for a Systems Engineer to join us, fully remote, with real autonomy and a genuine path to grow. If you're excellent at what you do but tired of being micromanaged, this is a place where ownership is expected and rewarded.

Requirements:

• Proven experience with the SolusVM virtualization platform.
• Working knowledge of Kubernetes, Grafana, and CI/CD technologies.
• A strong understanding of the web hosting industry, virtualization technologies, VPS, and dedicated server environments.
• Experience administering KVM-based virtualization environments.
• Hands-on experience with WHMCS, Freshdesk, cPanel/WHM, or similar hosting automation, management, and support platforms.
• Strong administration, troubleshooting, and problem-solving skills across both Linux and Windows operating systems.
• The ability to efficiently diagnose and resolve complex hosting-related issues in a fast-paced environment.
• A reliable, high-speed internet connection suitable for remote work.
• Excellent written communication skills in English.
• Willingness to occasionally adjust or extend scheduled working hours to support critical operational or business requirements.

Key Responsibilities:

• Provide Level 2 technical support through the ticketing system, handling escalations from the Level 1 team and mentoring team members on complex technical issues.
• Troubleshoot and resolve issues across VPS, dedicated server, virtualization, and hosting environments, including network, DNS, operating system, and application-layer services such as PHP-FPM and MySQL/MariaDB.
• Manage and maintain infrastructure to ensure platform uptime, stability, performance, and reliability.
• Proactively monitor infrastructure using Checkmk, NodePing, or similar monitoring platforms, investigate alerts to identify root causes, and implement permanent resolutions where possible.
• Perform customer migrations, service transfers, and infrastructure-related maintenance activities.
• Collaborate with internal teams to investigate, troubleshoot, and resolve infrastructure and service-related incidents.
• Document troubleshooting procedures, root cause analyses, and technical solutions to improve operational efficiency and knowledge sharing.

This role is 100% remote, with all communication conducted.

PLEASE NOTE THIS A FULL-TIME ROLE - we want our people to be 100% dedicated to us. No agencies please