System Engineer - Chennai, India

Exasol accelerates insights from the world's data. Our in-memory technology, massively parallel processing (MPP) technology is specifically designed for analytics, enabling businesses to turn data into actionable insights.

At Exasol, we are committed to pushing the boundaries of what is possible in data analytics, and we are looking for passionate individuals to join our team and help share the future of data technology. Join our diverse, remote-first team where more than 30+ languages (and counting!) are spoken, and every voice is valued. We are looking for passionate individuals who thrive on collaboration, innovation, and a shared commitment to help share the future of data technology.

We are seeking a skilled and motivated Build Engineer to join our team. The Build Engineer will play a critical role in streamlining and optimizing our software build, integration, and deployment processes. This role involves collaborating with teams, ensuring the delivery of reliable and high-quality build artifacts and supporting our development and release workflows.

Why Exasol Why Now

At Exasol, we believe that speed is the key to turning data into impact. Our in-memory, massively parallel processing (MPP) database is one of the fastest in the world, built from the ground up for analytics at scale. We help financial institutions, retailers, governments, and defense organizations make better decisions faster, by turning complex data into actionable insights in seconds, not hours.

This is a pivotal moment for Exasol. As we double down on our growth in Germany and across Europe, we are building a commercial team that thrives on curiosity, grit, and action. And it starts with you, our next Business Development Representative.

Overview

The system Engineer is responsible for delivering on consulting engagements and for performing Level 2 (L2) support in topics such as deployments, infrastructure, and custom solutions. Additionally, the system consultant is responsible for the creation and maintenance of Knowledgebase articles for customers and Level 1 (L1) Support. Therefore, the system consultant must be a strong communicator (verbal and written) with a proven track record of technical problem solving.

Escalation line: Head of Customer Enablement

Responsibilities

• Execute service (L2 support and consulting) activities in a way to ensure that project outputs are being delivered as per the schedule and to the required quality
• Provide professional advice to clients via our ticketing system
• Work closely with R&D, Project Management, follow-up and trace bug fixes and patches
• Identify gaps in existing documentation and knowledge and prepare documentation to fill those gaps
• Participate in trainings incl. self-learning, computer based and on the job trainings in order to stay up to date on the latest trends
• Carry out on-site visits to follow up on the project progress as needed
• Ensure that all quality management related tasks are carried out accurately and in a timely manner

Required Qualifications

• University degree in IT or equivalent
• Alternative: technical degree (Technician....) + 3 years experience
• Able to follow a Customer-centric solution approach
• Advanced level or analytical troubleshooting approach
• Experience in multi-cultural environments
• Experience in liaising with stakeholders from internal/external through different hierarchic levels (staff new to the product, advanced technical staff, managers)
• Technical knowledge and experience in the following areas:
• ISO/OSI model, TCP/IP protocols
• Storage and Server Systems (HP Blade, FSC, NetApp, LUN)
• Linux administration
• Shell and scripting knowledge

Preferred Qualifications

• Good interpersonal skills
• Secure and und customer orientated appearance, highly self-motivated and self-dependent
• Excellent organizational skills
• Team player but able to work on own initiative
• Flexible

A Day in the Life of a System Engineer at Exasol

You start your day reviewing support tickets and troubleshooting customer issues related to deployments, infrastructure, and performance.

You collaborate with the Customer Enablement team, R&D, and project teams to resolve complex technical problems.

Throughout the day, you provide L2 support, analyze logs, and help improve documentation and knowledge base articles.

You also participate in team discussions and learning sessions to stay updated on Exasol technologies and customer needs.

What's in it for You

• Competitive compensation
• A structured onboarding program and hands-on mentorship
• Career paths
• The chance to grow inside a fast-scaling, high-performance team

Ready to Launch Your Career with Exasol

If you're hungry to learn, unafraid to fail, and energized by the idea of helping the world's leading organizations unlock the power of their data — we want to hear from you.

Apply now and be part of Exasol's next chapter.

About Exasol

Take the next step in your career journey. Visit www.exasol.com to explore our current job openings, and follow us on LinkedIn to see what it is like to work at Exasol.

Exasol is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.