System Engineer

Relevant Experience: 1- 2 years

Key Responsibilities

• Provide Level 1 (L1) IT support for hardware, software, and network issues.
• Windows 11 – OS Installations, Drivers installations, Software Installations, network Connectivity.
• Learn and work with MAC OS, troubleshooting.
• Understand permissions, reading process documents, policy documents of IT and ISMS Teams.
• Assist in troubleshooting and resolving basic technical issues for internal teams.
• understand the process, policies and escalate unresolved problems to higher support tiers.
• Perform routine system checks and updates under guidance.
• Assist in setting up and configuring workstations, devices, and software.
• Monitor and respond to IT support tickets in a timely manner.
• Maintain accurate logs of all support requests and resolutions.
• Collaborate with team members to ensure smooth IT operations.
• Required Qualifications:
• Diploma in Computer Science, or BCA with Information Technology, or a related field.
• Strong understanding of basic IT concepts such as hardware, software, and networking.
• Proficiency in using Windows, Linux, or Mac operating systems.
• Basic knowledge of troubleshooting IT issues.
  
  

Desired Skills

• Communication Skills: Good verbal and written communication in English. Ability to understand technical issues with clear strong Computer science basics and learning from different internet sources are very important.
• Team Player: Strong collaboration skills and willingness to learn in a team environment.
• Problem-Solving: Analytical mindset with the ability to troubleshoot effectively.
• Time Management: understand the importance of Time Management able to think about end user commitments.
• Ability to work in 24*7 Monthly Shift Rotation.
  
  

What We Offer

• Hands-on experience in a professional IT environment.
• Mentorship and guidance from experienced IT professionals.
• Opportunities to work on live projects and gain practical skills.
• A stepping stone for a rewarding career in the IT industry.
• Certificate of Internship Completion.
  
  

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