System Adminstrator

Job Description

Responsibilities:

Key technician for day-to-day IT support of Submittable employees including on-site and remote support

Manage IT Endpoint inventory including computers, monitors, input devices (mice/keyboards/trackpads), printers and printing supplies, and headphones/AirPods.

Stakeholder in endpoint lifecycle process including procurement, lifecycle management, and retiring of endpoint devices and peripherals

Triage cybersecurity related endpoint issues

Perform onboarding duties for Submittable employees including equipment shipping, peripheral device procurement, endpoint device setup, and new hire orientation

Perform offboarding duties for Submittable including account and access revocation, equipment returns, and other required offboarding duties.

Provide support to Submittable users utilizing Jira ticketing system in order to track issues and collect data-driven metrics

Support Submittable meeting space technologies including Zoom/Google Meet Room hardware, displays, video bars, speakers, and microphones.

Build and deploy IT approved operating systems, applications and software updates on endpoint devices utilizing device management systems such as Kandji and Microsoft Intune utilizing industry standard best practices for testing and validating packages prior to production deployment.

Initiate, coordinate, and enforce Submittable policies and procedures

The primary goal for this role should be to ensure Submittable employee technical needs are met

Skills and Experience:

Educational Qualifications - B.Tech / B.E (IT, CS, ECE) / BCA / MCA / Diploma in Computer Engineering

6+ years of Desktop Support experience or equivalent IT experience

Associate's degree in a computer-related field or equivalent experience

Experience with IT documentation and ticketing software (Jira preferred)

Experience with business collaboration and communication tools (e.g. Google Meet and Zoom)

Ability to prepare and interpret IT documents and step-by-step action plans

Capability to install, diagnose, upgrade, and restore Apple and Windows based computers

Familiarity with computer networking environments and terminology

Familiarity with automation tools utilizing APIs

Exposure to AI technologies - LLMs, RAG, Agentic AI

Exceptional client-facing and teamwork skills

Familiarity with project management software (Asana, Jira, Smartsheet, Microsoft Project, Microsoft Planner, or the equivalent)

A+ and ITIL Certification preferred

Microsoft and/or Apple certifications preferred

Soft Skills Required

Problem-solving & troubleshooting mindset

Time management

Excellent verbal and written english communication skills

Ability to work in rotational shifts (if required)

Documentation discipline