System Administrators (Infra Support Engineer)

Roles & Responsibilities: 

· Monitor and maintain IT infrastructure, servers, and network systems. 

· Provide L1/L2 technical support for hardware, software, and network-related 

issues. 

· Troubleshoot system, server, VPN, email, and connectivity problems. 

· Manage Windows/Linux servers and perform routine health checks. 

· Handle system backups, patch management, and antivirus updates. 

· Monitor infrastructure alerts and respond to incidents within SLA timelines. 

· Coordinate with vendors and third-party support teams when required. 

· Maintain documentation for infrastructure configurations and procedures. 

· Conduct remote troubleshooting 

· Customize desktop/laptop applications to meet user needs 

· Preventive / Corrective maintenance of all the Laptops 

· Responsible for Installation, Maintenance & Troubleshooting of Desktops, Servers 

and their operating system, Network devices, Printers. 

Key skills: 

- Operating systems (Windows and Linux), MS office, Outlook, Printer 

- Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) 

- Knowledge on server handling 

- Basic cloud knowledge (Azure/AWS) 

Added advantage: 

- Knowledge about MSSQL Database 

- TFS/GIT 

- IIS, Apache 

- Docker container