Job Description
Job Title: System Administrator (IT)
Employment Type: Full-Time | Permanent | Remote (Work from Home)
Department: Information Technology
Reports To: IT Manager
Location: Candidates must be based in Pune, Maharashtra
Shift Timing: US Night Shift (6:30 PM – 3:30 AM IST)
Joining Preference: Immediate Joiners Preferred
Company Name: NewVision Management Solutions LLP
About the Role
The System Administrator serves as the frontline IT support, supporting over 1,200 Microsoft 365 users across 25+ clinic locations. This role is responsible for ensuring the smooth day-to-day operation of IT services by managing user accounts, endpoint devices, hardware requests, network connectivity, telephony, and application support.
The ideal candidate is a proactive problem solver with strong Microsoft 365 administration experience, excellent troubleshooting skills, and the ability to manage a high volume of support requests while delivering exceptional customer service. This role requires excellent communication skills and the ability to independently resolve the majority of technical issues with minimal escalation.
Key Responsibilities
Microsoft 365 Administration
- Administer Microsoft 365 user accounts, licenses, and permissions.
- Troubleshoot Microsoft Teams, Outlook, Exchange Online, and email-related issues.
- Manage Microsoft Entra ID (Azure AD), Multi-Factor Authentication (MFA), and Microsoft Authenticator.
- Configure and maintain shared mailboxes, distribution lists, calendar permissions, and mailbox access.
- Manage external email permissions, blocked senders, and user account modifications, including name changes and shared resource access.
User Onboarding, Offboarding & Device Provisioning
- Create and configure user accounts for new employees.
- Provision, image, configure, and deploy Windows laptops and iOS devices.
- Configure iPads and camera access for clinical staff.
- Execute complete offboarding activities, including account deactivation, access removal, and group membership updates.
- Ensure all endpoints comply with company security and configuration standards.
IT Service Requests & Asset Management
- Fulfill hardware and equipment requests, including laptops, monitors, tablets, chargers, headsets, peripherals, and other IT assets.
- Coordinate approvals, procurement, deployment, and delivery of requested equipment.
- Maintain accurate inventory records and asset lifecycle documentation.
- Provide timely updates to end users throughout the request lifecycle.
Network & Infrastructure Support
- Diagnose and troubleshoot network, internet, and Wi-Fi connectivity issues across multiple clinic locations.
- Perform remote troubleshooting and coordinate with on-site personnel when required.
- Escalate infrastructure-related issues with proper documentation and diagnostics.
Physical Security & Telephony
- Manage user access to clinic surveillance systems and camera applications.
- Troubleshoot IP camera connectivity and NVR access.
- Administer Dialpad accounts, user provisioning, and basic call routing.
- Support telephony-related issues and access requests.
Endpoint & Application Support
- Install, configure, and maintain standard business applications.
- Troubleshoot hardware and peripheral issues, including printers, webcams, monitors, docking stations, and other accessories.
- Document technical solutions and contribute to the internal knowledge base.
- Maintain accurate ticket documentation and follow established IT service processes.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (preferred).
- Minimum 5 years of experience in IT Service Desk, Desktop Support, or System Administration within a multi-site environment.
- Hands-on experience administering Microsoft 365, including:
- Microsoft Entra ID (Azure AD)
- Exchange Online
- Microsoft Teams
- Multi-Factor Authentication (MFA)
- Experience provisioning and supporting Windows laptops and iOS/iPad devices.
- Strong understanding of networking concepts, including LAN, Wi-Fi, DNS, DHCP, and VPN troubleshooting.
- Excellent troubleshooting, analytical, and problem-solving abilities.
- Strong verbal and written English communication skills with the ability to support non-technical users.
- Ability to prioritize tasks, manage multiple support tickets, and meet service level expectations.
- Reliable work-from-home setup with the flexibility to support US business hours.
Preferred Qualifications
- Experience with Freshservice or other IT Service Management (ITSM) platforms.
- Hands-on experience with Remote Monitoring & Management (RMM) tools such as Datto or Kaseya.
- Knowledge of Microsoft Intune and Apple Business Manager.
- Experience supporting IP camera systems and Network Video Recorders (NVRs).
- Familiarity with cloud telephony platforms such as Dialpad.
- Microsoft 365, Azure Fundamentals, CompTIA A+, Network+, or equivalent certifications.
Key Competencies
- Microsoft 365 Administration (Entra ID, Exchange Online, Teams & MFA)
- Windows & iOS Endpoint Management
- Network & Connectivity Troubleshooting
- IT Service Management & Ticket Resolution
- Problem-Solving & Analytical Skills
- Communication & Customer Support
- Time Management & Organizational Skills
Performance Expectations
- Independently resolve the majority of assigned incidents and service requests.
- Meet established response and resolution service level targets.
- Maintain accurate ticket documentation and IT asset records.
- Deliver timely, professional, and customer-focused technical support.
- Communicate proactively with end users and the IT Manager regarding issue status and resolution.
- Contribute to continuous improvement through process documentation and knowledge sharing.
Please Note:
To Apply:
Send your resume at [Confidential Information] or Contact
Us on +91 84848 51675
Or directly apply on LinkedIn
Note: Candidates must apply only through LinkedIn or email by sending their updated resume.
Resumes sent via WhatsApp will not be accepted or
entertained under any circumstances.
