System Administrator

Windows System Administrator (L3)

Location:- Vadodara

Job Summary:-

As a Windows System Administrator (L3), you will serve as a senior member of our Managed

Service Provider (MSP) team. This role requires advanced technical expertise, ownership of

critical systems, and leadership in handling escalated issues. You will act as a trusted advisor to

both internal teams and clients, ensuring robust system performance, security, and scalability

across multiple client environments.

Key Responsibilities:-

Escalation & Advanced Troubleshooting: Serve as the final escalation point for complex

technical issues unresolved by L1/L2 teams. Lead in root cause analysis and resolution of

critical hardware, software, and system incidents.

Architecture & System Design: Plan, design, and implement advanced Windows Server

infrastructures (2022 and upcoming 2025) and associated services such as Active

Directory, Group Policy, DNS, and DHCP.

Virtualization & Cloud Strategy: Lead the configuration and optimization of enterprisegrade

virtualization platforms (VMware vSphere, Microso.. Hyper-V) and cloud services

(Microsoft 365, Azure, and hybrid solutions). Provide architectural input for client specific

environments.

Security & Compliance: Define and enforce security policies, monitor for compliance,

and lead incident response planning. Implement best practices for system hardening,

patch management, and data protection.

RMM & Automation: Drive optimization of RMM platforms (ConnectWise Automate,

NinjaOne, Kaseya VSA). Develop automation scripts/workflows to improve efficiency,

monitoring, and proactive issue resolution.

Leadership & Mentoring: Guide L1/L2 administrators, provide knowledge transfer, and

conduct training sessions. Act as a subject matter expert during client interactions.

Documentation & Governance: Ensure comprehensive documentation of system

architectures, policies, escalation processes, and disaster recovery strategies. Generate

high-level reports and insights for management and clients.

Requirements

Education & Experience:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

7+ years of proven experience in Windows System Administration or related roles, with at least 2–3 years in a senior or escalation capacity.

Technical Skills:

Expert-level knowledge of Windows Server (2022, upcoming 2025) and enterprise services (AD, GPO, DNS, DHCP).

Deep experience with virtualization technologies (VMware vSphere, Microsoft Hyper-V), including clustering, high availability, and disaster recovery.

Advanced Microsoft 365 and Azure administration skills, including security, governance and integration across client environments.

Strong scripting/automation skills (PowerShell or equivalent).

In-depth understanding of networking protocols, security frameworks, and compliance requirements.

Proven experience in handling high-priority incidents and managing system performance at scale.

Interpersonal Skills:

Strong leadership, mentoring, and client-facing communication abilities.

Excellent decision-making skills, especially under pressure.

Ability to translate complex technical concepts into business-friendly terms for clients and stakeholders.