System Administrator

Location: Noida (On site)

Employment Type: Full-Time

Experience: 2–3 Years

Shift: US Shift (5 Days Working)

Onsite Position

About the Role

The IT Support / System Administrator will play a crucial role in providing technical support and maintaining the organization's IT systems.

Responsibilities

• Provide technical support to end-users for hardware, software, network, telephony and other IT-related issues (onsite and remote).
• Experience with telephony/communication systems (Avaya, Genesys, SIP, WebRTC, Twilio, Zoom, Teams, Cisco).
• Strong in troubleshooting, log analysis, and incident management.
• Administer and maintain Windows/Linux servers, Office 365, Azure Active Directory, Intune, Azure cloud PC and other enterprise systems.
• Monitor system performance and proactively resolve issues to minimize downtime.
• Set up and configure laptops, desktops, mobile devices, printers, and other peripherals.
• Manage IT assets, perform inventory audits, and maintain documentation.
• Ensure data backups are performed regularly and securely stored.
• Enforce security best practices and company policies across systems and users.
• Collaborate with other departments to implement and support IT solutions.
• Maintain and update IT documentation, SOPs, and user guides.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• Experience working with global teams and vendors in a 24x7 support environment.
• 5+ years of experience in IT support or system administration roles.
• Strong knowledge of Windows and/or Linux operating systems.
• Hands-on experience with Office 365, Azure Active Directory, Intune policy, M365 admin, DNS, DHCP, and networking fundamentals.
• Familiarity with virtualization technologies (VMware, Hyper-V, Azure cloud, AWS) is a plus.
• Excellent troubleshooting, diagnostic, and problem-solving skills.
• Good understanding of cybersecurity principles and best practices.
• Knowledge of ITIL practices, SLA management, and escalation frameworks.
• Strong communication and interpersonal skills.

Preferred Skills

• Microsoft Certified: Azure Fundamentals / MCSA / MS-900.
• ITIL Foundation.

Pay range and compensation package

Details regarding the pay range or salary will be provided during the interview process.