We are looking for a motivated and detail-oriented Junior System Administrator to join our IT team.
In this role, you will be responsible for providing technical support to all departments, maintaining, and troubleshooting our computer systems, and assisting with system upgrades.
Responsibilities:
- Perform routine checks and maintenance of servers, workstations, and network devices to ensure their optimal performance.
- Install, configure, and update operating systems and software applications as needed.
- Troubleshoot system errors and provide technical support to users .
- Troubleshoot network connectivity issues and optimize network performance.
- Assist with system upgrades and patches.
- Manage user accounts and network security .
- Track system outages and resolve any issues.
- Create and maintain documentation of system processes and configurations.
- Research and recommend technical solutions to improve system performance.
- Ensure compliance with industry standards, data protection regulations, and company IT policies.
- Present regular status updates and reports to management.
- Vendor coordination - Collaborate with vendors to procure hardware, software licenses, and IT equipment as needed.
- Create and maintain documentation for IT processes, system configurations, and troubleshooting procedures.
- Keep records of hardware and software inventory.
- Work closely with other IT team members, such as the IT Manager and IT Support staff, to achieve departmental goals.
Requirements:
- L1/L2 skills in handling O365,Active directory, security, Networking, IP Telephony and Azure.
- Added advantage if experienced in Ticketing and ITIL4 standard Process.
- Experience in hardware level troubleshooting of all model laptops.
- Experience with Windows operating systems.
- Knowledge of system administration tools and techniques
- Ability to troubleshoot and solve technical issues.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
