System Administrator

JOB SUMMARY

Provide technical support and maintain the organization's IT infrastructure and end-user computing

environment.

Manage helpdesk operations, desktop support, network troubleshooting, and IT asset management.

Ensure smooth IT operations with minimal downtime in a manufacturing/engineering environment.

KEY RESPONSIBILITIES

Provide support for desktops, laptops, printers, scanners, IP phones, and related peripherals.

Install, configure, and maintain Windows OS, Microsoft Office 365, Outlook, Teams, and business

applications.

Manage IT helpdesk tickets, incidents, and service requests within SLA timelines.

Troubleshoot hardware, software, network, VPN, and email-related issues.

Coordinate with vendors for repairs, warranty claims, and IT procurements.

Maintain IT asset inventory, user accounts, and documentation.

Provide remote and on-site support to users across locations.

FUNCTIONAL COMPETENCIES

Strong knowledge of Windows OS and Microsoft Office 365.

Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.

Hands-on experience with Active Directory and endpoint support.

Knowledge of helpdesk/ticketing tools and IT asset management.

Strong troubleshooting and analytical skills.

BEHAVIOURAL COMPETENCIES

Good communication and interpersonal skills.

Strong customer service orientation.

Team player with ownership mindset.

Ability to work under pressure and meet deadlines.

QUALIFICATION

B.Tech/Dilpoma

MCSE, CCNA, Microsoft 365, or equivalent certifications preferred.

PREFERRED TECHNICAL SKILLS

Windows 10/11 Administration

Microsoft Office 365

Active Directory

Networking Fundamentals

VPN & Remote Support

IT Asset Management

Helpdesk/Ticketing Tools

Server Administration

Data backup/Server backup