Job Summary
We are looking for a System Admin Trainee who is interested in building a career in IT infrastructure and system administration. The candidate will work closely with the IT team to provide day-to-day technical support, troubleshoot hardware and software issues, and assist in managing network, security, and IT assets.
Key Responsibilities
- Provide first-level IT support to employees for hardware and software-related issues.
- Assist in setting up and configuring laptops, desktops, printers, and other IT equipment.
- Support user account creation, access management, and basic system configurations.
- Assist with troubleshooting LAN, Wi-Fi, Internet, and network connectivity issues.
- Support in managing switches, routers, firewalls, and VPNs.
- Assist with basic monitoring of servers, network devices, and system performance.
- Support FortiGate and Sophos firewall administration under the guidance of senior team members.
- Assist in maintaining CCTV, ESSL biometric systems, and other office IT infrastructure.
- Maintain IT asset records, documentation, and inventory.
- Assist with ISO 27001-related IT documentation and compliance activities.
- Coordinate with ISPs and IT vendors for basic technical support and service requests.
- Maintain records of IT incidents, troubleshooting activities, and asset allocation.
- Follow IT security, access-control, backup, and system maintenance procedures.
Required Skills
- Preferred Relevant IT/networking certifications
- Basic knowledge of System Administration & Networking
- Hardware and software troubleshooting
- Basic understanding of Firewalls and VPN
- Basic knowledge of Windows operating systems
- IT asset management
- Basic understanding of IT security
- Good documentation skills
- Good communication and problem-solving skills
Educational Qualification
Bachelor's/Diploma in Computer Science, Information Technology, Computer Applications, or a related field.
Familiar with IT infrastructure and system administration are encouraged to apply.
Good to Have
- Basic knowledge of LAN/WAN, TCP/IP, DNS and DHCP
- Familiarity with CCTV or biometric systems
Key Skills
IT Support | System Administration | Networking | Hardware/Software Troubleshooting | Firewall & VPN | IT Asset Management | Windows Administration | Network Support | ISO 27001 Awareness | Vendor Coordination
