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5
Skillset:
As part of the EOC team, you will act as the first point of contact for infrastructure monitoring incidents and requests in a fast-paced environment. The role involves monitoring systems, creating and triaging incidents, and supporting basic troubleshooting activities.
You will also be responsible for documenting processes and SOPs to streamline operations and assist in resolving infrastructure-related issues. The role requires working efficiently while adhering to attendance, quality, and customer service metrics.
Key Requirements
Skillset:
As part of the EOC team, you will act as the first point of contact for infrastructure monitoring incidents and requests in a fast-paced environment. The role involves monitoring systems, creating and triaging incidents, and supporting basic troubleshooting activities.
You will also be responsible for documenting processes and SOPs to streamline operations and assist in resolving infrastructure-related issues. The role requires working efficiently while adhering to attendance, quality, and customer service metrics.
Key Requirements
Based on Experience
We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.
Job ID: 146699523
Skills:
Solarwinds, Servicenow, Ticketing Tools, Linux, Networking, Nagios, Windows, Jira, Datadog, Troubleshooting, Monitoring concepts
Skills:
Linux Administration, Networking Basics, Scripting Languages, Cloud Technologies, System Monitoring, Database Management, Backup Solutions, Virtualization Skills, Security Protocols, Troubleshooting Techniques
Skills:
Citrix, Mcafee, Windows, Antivirus, Firewall, Office365, Intune MDM, Remote Desktop, VMware, Itil, Virtualization, Vpn, System Administration, Local Network Printers, AzureAD, Cctv, Technical Support
Skills:
Networking, System Administration, L1, Linux System, Trouble Shooting, Technical Analysis
Skills:
Networking, Monitoring Tools, System Admin, Ticketing Tool, Troubleshooting
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