Primary Responsibilities
- Installing, configuring, and troubleshooting of all Windows and mac OS.
- Securing the network by installing & troubleshooting Antivirus related issues & regularly updating the Antivirus
- Configuring and Troubleshooting Local & Network Printers.
- Resolving hardware related issues in printers and other peripherals.
- Providing the admin rights, Remote desktop access, file and folder access to the users as per the request.
- Trouble shooting all end-to-end technical problems through the remote tools.
- Monitoring the compliance status of all the desktops/servers in terms of patch/DAT's status.
- Troubleshooting issues on Office365 and escalate to proper team
- Identifying and solving issues on Microsoft products (EXCEL, POWEPOINT, WORD, TEAMS)
- Troubleshooting issues on Citrix connections, Client VPN's.
- Add devices to AzureAD, create, deploy and managing Intune MDM.
- Create, deploy, manage the app protection policies, device configuration policies from Intune endpoint manager.
- Create and manage security firewall, Switches, and ILL.
- Manage and update McAfee web controls and firewall rules.
- Maintain and monitor CCTV camera's, Access control eSSL.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Resolve IT tickets regarding computer software, hardware, and application issues on time.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment.
Requirements
Requirements
- Good Experience in System administration
- Technical Support Experience
- Experience in ITIL process
- Experience in RIM (Remote Infrastructure Mgmt.)
- Good knowledge in Virtualization and cloud concepts with VMware and/or Open stack
- Excellent communication skills
Benefits
Benefits
Standard Company Benefits
