SW Support Engineer

Key Deliverables:

• Resolve production incidents and identify root causes using log analysis and debugging
• Support C/C++ applications with OPOS hardware and MQTT communication
• Detect, recreate, and escalate defects with precise documentation
• Meet SLA commitments and contribute to knowledge base updates

Role Responsibilities:

• Collaborate with internal teams and third-party vendors for issue resolution
• Perform blind troubleshooting and manage fault recreation
• Mentor L1 and L2 technicians, write technical advisories and support docs
• Adapt to 24x7 shift work, multitask under pressure, and manage escalations