Overview
Coordinating the project activities of the regional Professional Services team, partners and external contractors to meet the critical outcomes of One Identity customers.
Interacts with and supports the Sales team to sell the technology and services of One Identity Solutions.
Responsibilities
- Project Manager is a pivotal resource and communication conduit between the Sales teams, Customer Success Team (CSM), customers, PSO teams, and PMO.
- Manages and schedules One Identity resources for the delivery of projects in conjunction with the PMO
- Proactive monitoring of risks, issues, scope, utilisation, and financials for projects, and proactively engages with the Customer/Partner on any issues relating to these
- Provides Project management duties such as project planning, review (technical and risk), and reporting
- Ensures delivery of projects is aligned to contractual obligations (scope/effort/outcomes) and escalates issues as required
- Provides information to CSM in support of issues, escalations, and sales efforts
- Initial project escalation point
- Responsible for the development of the scope of activities and scope of works for presentation to customers. This also involves understanding the One Identity solutions and the specific requirements of major customers and the range of compliance processes
- Directs the efforts of One Identity consultants and provides oversight into all aspects of project deliveryboth at the tactical and strategic levels
- Provides project delivery reporting to customers, CSM, and management as required by the PMO
- Identifies and escalates delivery issues to management and customers as appropriate. Provides effective stakeholder management to achieve critical outcomes-Provides a process for quality control of customer delivery documentation
- Utilises collaboration tools to store files and documents that serve various aspects of project delivery
- Proactively seeks processes and devices to improve the efficiency, productivity, and tools to support the activities of the Professional Services team
- Provides outline project plans and project management activities where appropriate to an engagement.
- Prepares and presents reports to all levels of leadership and staff
- Ensures that effective project controls are in place to monitor project performance. Provides effective performance reporting for the customer and One Identity management.
- Understands the links and dependencies between the projects and other in-flight projects and/or business initiatives
- Experience of at least 7+ years in service delivery management or project management roles within the IT sector
Qualifications
- Strong Project Manager experience delivering large complex projects in enterprise-scale environments
- Experience in Project Management for a global software vendor will be highly regarded
- Industry certification(s) in project management will be highly regarded
- Strong experience in project financial, risk, issue, and escalation management
Knowledge And Skills
- Verbal Communication - builds effective relationships with a diverse range of stakeholders and confidently argues complex concepts, negotiating with tact and diplomacy on difficult issues.
- Presentation Skills - manages consultative forums on complex and sensitive topics, encouraging participation from the group and responding to views and criticisms effectively and persuasively.
- Interpersonal Skills - uses insight to build common understanding with groups and individuals and addresses difficult or sensitive topics in a way that provides a sound basis for mutual solutions.
- Organising and Planning - applies organisational frameworks to plan, guide, and monitor complex projects and the work of the area to meet long-term objectives.
- Influence and Negotiation - uses leadership and expertise to effectively address stakeholder issues, influencing others to identify opportunities and broker long-lasting solutions.
- Organisational Awareness - develops new approaches and creates and amends business plans to align with understanding of organisational goals and address obstacles, creating linkages with other work areas to support aims.
- Problem Solving - develops and evaluates solutions with consideration for likely business impacts, developing contingency plans, and ensuring customers are actively engaged in the problem-solving process.
- Consultancy - addresses complex issues confidently with customers, using influence and expert analysis to highlight and address issues and create shared solutions that advance the customer's business, consistent with organisational priorities and an assessment of risk. Why Join One Identity
- Collaborate with talented, driven professionals who are passionate about technology and customer outcomes
- Gain exposure to enterprise-grade sales, partners, and complex deal cycles
- Develop end-to-end sales skills, not just top-of-funnel activity
- Enjoy real ownership, visibility, and clear pathways for career growth
- Benefit from a culture that values innovation, teamwork, wellbeing, and performance
Company Description
One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and
infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we
intend to continue to grow revenues and add value to customers.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide.
Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise
businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career
opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us
- Life at One Identity means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their
potential.
- Our team members health and wellness are our priority, as well as rewarding them for their hard work.
One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity
is committed to the principle of equal employment opportunity for all employees and to providing employees with a
work environment free of discrimination and harassment. All employment decisions at One Identity are based on
business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national,
social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual
orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present
military service, family medical history or genetic information, family or parental status, or any other status protected
by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or
harassment based on any of these characteristics. One Identity encourages applicants of all ages.
Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team
Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on
quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like
Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only
interact with people claiming to be Quest employees if they have an email address ending in @quest.com or
@oneidentity.com
