Support Utility Management

Job Purpose:

Establish and maintain the information system across Samri Mines. Initiating procurement of goods and services through Ekayaan, managing new IT projects for business needs, and handling minor requirements through the NFA process. Network connectivity throughout the location of Samri Mines coming through LHD, including internet connectivity by both LAN and WAN (SDWAN). Maintain all inventory of hardware devices, including user devices, desktop, Workstation, laptops, TAB(e-permit), MTR and printers, as well as network devices and consumables and provide support in other operation related projects like CLMS, LIMS (Firewall) and IMMIS. Time to time inspection and maintenance of devices to ensure uninterrupted communication within mine's information network. Support 1^st level oracle ERP (Ekayaan), and mail application on user systems and solve day to day issues with the same. Providing repeated handson support and user training on the Ekayaan system, covering PR, SRN, and Move Order processes multiple times as required. Installation and regular updating of network security measures eg Active Directory, antivirus, firewall, and proxy based secure internet connection. Ensuring safe disposal of e-waste. Procurement of new and spare items in advance to ensure business continuity.

Providing technical and functional support for Oracle ERP and legacy systems at Samri Mines, including RFIDbased logistics digitization through ILMS and the Biometric Attendance System.

Conduct systems feasibility study & analysis for automation opportunities with the concerned area representatives.

Key Result Areas/Accountabilities:

Key Result Areas/Accountabilities

Supporting Actions

To plan, setup and Manage integrated IT solution.

Troubleshooting: IT support technicians must be skilled in troubleshooting, diagnosing and resolving problems with desktops, laptops, printers, and networking devices.

Maintenance: Regular maintenance of IT devices such as desktops, laptops, and printers can reduce the risk of unexpected downtime and improve device performance. IT support technicians should perform routine maintenance tasks such as cleaning the device, updating software, and installing security patches.

Remote support: With remote access software, IT support technicians can provide support to users who are not in the same physical location. Remote support can save time and reduce the need for travel.

Help desk: A help desk is a centralized support system that provides assistance to end-users who experience technical difficulties. IT support technicians who staff the help desk must have strong communication and problem-solving skills.

Networking: Networking devices such as switches, routers, and access points are critical components of any IT infrastructure. IT support technicians must be familiar with networking principles and protocols to diagnose and resolve issues related to network connectivity.

Security: IT support technicians must ensure that desktops, laptops, printers, and networking devices are secure and protected from malware and cyber-attacks.

Documentation: IT support technicians should document all support incidents, including the steps taken to resolve the issue. This documentation can be used to improve support processes and to provide training to new technicians.

User training: IT support technicians should provide training to end-users to help them use IT devices effectively and to prevent common issues such as accidental data loss or security breaches.

Ensuring and Monitoring overall Maintenance of Application Systems, kill development & Knowledge Management

Regularly schedule maintenance activities: Maintenance activities should be scheduled regularly to ensure that IT systems are kept in good condition. This includes regular backups, updates, patches, and security checks.

Monitor system performance: IT support technicians should monitor the performance of IT systems to identify any issues or potential problems. This includes monitoring system logs, CPU usage, network traffic, and disk space usage.

Regularly update and patch software: Software updates and patches are critical to maintaining the security and functionality of IT systems. IT support technicians should ensure that all software is up to date with the latest security patches and updates.

Ensuring Technical expertise support and guidance to the team for its development & Execution of strategy

Provide Training: on how to use software, hardware, and other IT resources is critical to ensuring that employees can perform their job duties effectively. IT support technicians should provide both group and individual training sessions to ensure that employees have the necessary skills to use technology.

IT support technicians should communicate technical information in a clear and concise manner to ensure that employees understand the issues and solutions. They should also provide regular updates on IT projects and initiatives to keep the team informed.

Manage overall infrastructure Architecture as per business need for

Mines

Evaluate Connectivity Requirements: Mining operations often require connectivity between remote sites, and connectivity requirements should be evaluated when designing the IT infrastructure. This includes evaluating the availability of cellular networks, P2P communications, and other options for connectivity.

This involves initiating procurement of goods and services through Ekayaan to ensure compliance and timely delivery, managing new IT projects to support operational requirements, and addressing minor or urgent needs through the NFA process. In addition, the role includes ensuring system reliability, strengthening security, coordinating with vendors, and driving digital initiatives to enhanceinfrastructure Architecture as per business need for Mines

Ensure IT Security Implementation, Compliance and Audits Evangelize IT Processes/ Governance & improve IT Savviness and Commercial Processes & Cost containment

IT managers should implement cost containment strategies to reduce expenses while maintaining IT services. This includes optimizing software licenses, consolidating hardware, and evaluating cloud solutions to reduce infrastructure costs.

IT managers should evangelize IT processes and governance to ensure that employees understand the importance of following established policies and procedures. This includes communicating regularly with employees about IT initiatives and providing training on IT processes and procedures.

General Administration

Overall administration to run IT function Smoothly.