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About this opportunity:
The Support Services Specialist ensures the connection between Ericsson's suppliers and the internal business units responsible for procurement, invoicing, payment management, and the systems used in these processes. The role provides first-level support to internal customers (Ericsson employees working with suppliers) and external customers (Ericsson suppliers) regarding invoicing and payment activities.
What you will do:
- Ensure timely execution of all tasks according to the job description and instructions received from the direct manager and team coordinator.
- Act as the first point of contact for Ericsson suppliers and Ericsson employees working with these suppliers, through all available communication channels (email, chat, phone).
- Maintain effective collaboration with team members and all supporting functions across the company.
- Deliver high-quality and efficient execution of assigned activities.
- Manage activities with a high level of complexity.
- Work closely with support functions to ensure correct and timely resolution of critical cases
- Participate in projects and represent the organization in discussions related to processes and ways of working.
- Prepare and deliver required documents and presentations in line with the provided guidelines and deadlines.
- Act as a subject-matter expert within the assigned domain.
- Respect applicable work schedules and working hours.
- Handle inquiries by:
- Receiving requests via email/chat
- Accessing customer data through internal systems
- Responding to customer questions via phone and ensuring satisfaction
- Logging, dispatching, and resolving tickets according to work instructions
- Managing high-complexity requests
- Perform Incident Management following the ITIL framework by:
- Prioritizing high-severity or escalated tickets
- Following up on pending tickets
The skills you bring:
- University degree in Economics, Accounting, or similar fields
- Mandarin language proficiency is mandatory
- Minimum 1 year of experience in support services and/or call center environments
- Advanced Chinese /English language skills
- Knowledge of additional languages is an advantage
- Excellent communication skills
- Strong attention to detail
- Analytical thinking
- Positive attitude, flexibility, and adaptability
Why join Ericsson
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 777630
