Experience : 6 to 8 Years
Role Overview
We are looking for a
Support Service Program Consultant who will manage end-to-end
vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, ensuring timely delivery within defined SLAs.
Key Responsibilities
Vendor Governance & Management
- Manage end-to-end vendor governance strategies across regions/countries
- Onboard, train, and engage vendors on an ongoing basis
- Monitor vendor performance using defined KPIs and scorecards
- Drive continuous improvement in vendor productivity and compliance
RFx & Commercial Management
- Manage RFQ, RFP, and RFI processes for vendors
- Handle country-wise rate negotiations and rate closures
- Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
- Manage contract-related documentation and compliance
Resource Planning & Delivery
- Own end-to-end resource planning and allocation
- Ensure timely delivery of resources within agreed SLAs
- Coordinate closely with internal stakeholders to understand demand
- Proactively manage risks, delays, and escalations
Catalog & Process Management
- Manage vendor and rate catalogues end-to-end
- Ensure data accuracy and regular updates
- Drive process standardization and documentation
Stakeholder Management
- Handle internal and external stakeholder management effectively
- Lead escalation management and resolution
- Act as a single point of contact for vendor-related matters
Required Skills & Competencies
- Strong experience in vendor governance and procurement
- Hands-on knowledge of RFQ/RFP/RFI processes
- Excellent negotiation and commercial acumen
- Strong Excel skills (data analysis, tracking, reporting)
- Ability to manage multiple vendors and priorities simultaneously
- Excellent communication and stakeholder management skills
- Proven ability to deliver under tight timelines and SLAs
Preferred Experience
- Experience in resource/staffing procurement or vendor management roles
- Exposure to multi-country or multi-vendor environments
