Support & Service Engineer IT

Hiring: Support & Service Engineer – IT

Location: Andheri East, Mumbai

Experience: 1–3 Years

Department: Service

Working Days: Monday to Saturday (6 Days)

Joining: Within 15 Days Preferred

About the Role

We are looking for a proactive and customer-focused IT Support Engineer to provide remote and on-site technical support to clients.

The role involves troubleshooting hardware, software, networking, and system-related issues, along with regular client visits and IT infrastructure support.

Key Responsibilities

• Install, configure, and maintain Windows OS, software, and business applications.
• Provide remote and on-site technical support to clients.
• Troubleshoot hardware, software, networking, and system-related issues.
• Conduct regular client visits for IT support and system maintenance.
• Configure desktops, printers, routers, switches, and other IT devices.
• Manage software updates, patches, and system upgrades.
• Coordinate with vendors, OEMs, and internal teams for issue resolution.
• Provide remote support using AnyDesk, TeamViewer, and similar tools.
• Ensure timely resolution of client queries with proper follow-ups.
• Travel across PAN India for client servicing and project support as required.

Required Skills & Qualifications

• 1–3 years of experience in IT Support, Desktop Support, or Technical Support.
• Strong knowledge of Windows OS installation, configuration, and troubleshooting.
• Good understanding of MS Office, Outlook, and Office 365.
• Basic knowledge of LAN/WAN, IP configuration, routers, and switches.
• Experience in hardware and software troubleshooting.
• Familiarity with remote support tools such as AnyDesk and TeamViewer.
• Good communication, problem-solving, and client-handling skills.
• Willingness to travel extensively and handle field-based responsibilities.

What We Offer

• Opportunity to work with innovative AR/VR training technologies.
• Exposure to diverse client environments and IT infrastructure.
• Hands-on experience in technical support, deployment, and implementation.

Interested candidates can share their CV at: [Confidential Information]

Please mention your Current CTC, Expected CTC, and Notice Period.

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