Support Manager

Profile: Infrastructure Support Manager

Experience : Minimum 10+ years

CTC : 15 LPA

Location: Mumbai

Working days - 5 days

Qualification & Experience

Engineering Graduate or MCA (Master of Computer Applications)

Minimum 10+ years of experience in IT Infrastructure Project Management

Preferred experience in BFSI (Banking, Financial Services & Insurance) domain

Strong understanding of:

Servers, Storage, Databases, Middleware

Experience managing services through OEM/vendors

Key Responsibilities

Lead and manage day-to-day infrastructure operations

Handle incident & problem management with root cause resolution

Coordinate with vendors, OEMs, and internal teams for issue resolution

Maintain and track project issues and risks

Prepare weekly/monthly dashboards & reports for senior management

Conduct team meetings to resolve operational challenges

Plan and execute HA (High Availability) & DR (Disaster Recovery) activities (with regulatory coordination like RBI)

Ensure:

Systems are always in HA mode

DR sync between application & databases

All DC infrastructure is fully operational

Oversee:

Configuration replication across DCs

Resource utilization thresholds

Capacity planning & forecasting

Enable UAT environments for new projects/CRs

Ensure production release processes compliance

Share project status with internal stakeholders and client (Bank/Intellect)