Support Manager

Job Title :Support Manager

Job Location - Onsite- Client Location

Employment Type -Full-Time

Years of Experience

8+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role in Banking

Key Responsibilities

Good understanding of Banking Functional Requirements Specifications and

Software Requirements Specifications.

Banking experience in handling of core banking solution and development of solutions.

Assist in support management tasks, ensuring deliverables are met, and contributing to SLA management

Analyse and interpret data to inform solution design and client engagement strategies.

Collaborate with the team to design innovative, effective, and customized solutions that address clients technology challenges.

Support building and maintaining client relationships, understanding their requirements, and contributing to solution delivery.

Conduct in-depth analysis, translate data into insights, and contribute to solution recommendations. Data fetching from internal system, staging and concatenating

Work closely with cross-functional teams to ensure seamless systems uptime and resolve issue in a timely manner.

Carry out the advance level of troubleshooting on Linux OS and windows application

Responsible for the uptime of the various client projects being managed / monitored.

Ensure that tickets raised per shift are closed as per SLA & if not escalate per escalation

Basic Qualifications:

Bachelor's degree in engineering or Btech in a relevant field or equivalent combination of education and experience

Typically, 8+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role in consulting

Proven experience:

Proficiency in consulting with some demonstrated skills

Proficiencies: Basic understanding of Banking systems & Methologies such as LOS, LMS and CRM and industry trends

A continuous learner that stays abreast with industry knowledge and technology Other

Required Qualifications & Skills

BE, BTECH, ITIL- added advantage,

Relevant Experience

1+ year of experience in Banking

Primary Skill/Must to have

Window system, Linux, Incident Management, Service delivery Management & SQL Experience

Secondary Skills

ETL, DB

Domain specific expertise

Banking, LOS, LMS & CRM

Certification

ITIL

Work Environment / Additional Information

General Banking hrs