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Persistent Systems

Support Lead - India

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  • Posted 22 days ago
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Job Description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position

The Network Engineer will design, implement, and operate secure internet access and network visibility solutions using Zscaler, Cisco Stealthwatch (Secure Network Analytics), and Cisco Umbrella. This hands on role focuses on secure traffic steering, DNS security, network telemetry analytics, threat detection, troubleshooting, and optimization, while supporting Zero Trust and SASE initiatives.The role requires close collaboration with Network, Security, SOC, Endpoint, and Cloud teams to ensure secure, reliable, and high performance connectivity.

Role: Support Lead

Location: Bengaluru

Experience: Between 8 to 12 Years

Job Type: Full Time Employment

What You'll Do

  • Zscaler (Secure Internet Access / Proxy)
  • Design, deploy, and operate Zscaler Internet Access (ZIA) for secure web and internet traffic.
  • Configure and manage: o
  • URL filtering and web access policieso
  • Cloud firewall rules and security profileso
  • SSL inspection and threat protection
  • Implement traffic forwarding using Zscaler Client Connector, GRE/IPsec tunnels, and branch/data center integrations.
  • Troubleshoot access, latency, and routing issues impacting user experience.
  • Cisco Umbrella (DNS Secure Web Gateway)
  • Deploy and manage Cisco Umbrella for DNS layer security and secure web access.
  • Configure DNS policies, content filtering, and security enforcement.
  • Integrate Umbrella with identity providers and network devices.
  • Investigate and respond to DNS based threats and blocked traffic events.
  • Cisco Stealthwatch (Secure Network Analytics)
  • Operate Cisco Stealthwatch to provide network visibility and threat detection.
  • Analyze Net
  • Flow/telemetry data to identify: o
  • Anomalous traffic patternso
  • Lateral movemento
  • Data exfiltration and insider threats
  • Tune analytics and alerts to reduce false positives.
  • Support SOC investigations with network based context and evidence.
  • Monitoring, Troubleshooting Incident Support
  • Monitor logs, alerts, and dashboards across Zscaler, Umbrella, and Stealthwatch.
  • Investigate and resolve network security incidents and performance issues.
  • Support SOC and Incident Response teams during security events.
  • Perform root cause analysis and implement corrective actions.
  • Integration Automation
  • Integrate solutions with: o
  • SIEM/SOC platformso
  • Identity providers (Entra ID / Okta)o
  • Endpoint and network devices
  • Support automation using APIs and scripting where applicable.
  • Coordinate with DevOps and cloud teams for secure rollout and changes.
  • Reporting Governance
  • Provide operational and executive reports covering: o
  • Internet usage and threat trendso
  • Network anomalies and security findingso
  • Policy effectiveness and compliance
  • Support audits, security reviews, and Zero Trust initiatives.

Expertise You'll Bring

  • Experience
  • Core Technical Skills58 years of experience in Network Engineering / Network Security
  • Strong hands on experience with: o
  • Zscaler (ZIA / Secure Web Access)o
  • Cisco Umbrellao
  • Cisco Stealthwatch (Secure Network Analytics)
  • Strong understanding of: o
  • TCP/IP, DNS, HTTP/HTTPS, SSL/TLSo
  • Proxy architectures and traffic steeringo
  • Network telemetry (Net
  • Flow/IPFIX)
  • Experience with enterprise routing, NAT, and firewall concepts.
  • Security Operations Experience
  • Experience supporting SOC and security operations
  • Knowledge of Zero Trust and SASE architectures
  • Familiarity with cloud networking (AWS/Azure/GCP)
  • Experience with ITSM processes and ticketing tools

Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Benefits

  • Competitive salary and benefits package
  • Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
  • Opportunity to work with cutting-edge technologies
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
  • Annual health check-ups
  • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

  • We support hybrid work and flexible hours to fit diverse lifestyles.
  • Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
  • If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

SIEM,Security Operation Center(SOC),SOC Operations - EDR,XDR

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About Company

Job ID: 149361997