Support Executive -Navi Mumbai (WFO)|| Immediate Joiner

We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving issues through tickets, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, etc.).
• Respond to customer queries in a timely and professional manner through email, chat, or phone.
• Track, follow up, and ensure closure of all tickets within defined SLA.
• Collaborate with internal teams to resolve complex issues.
• Escalate unresolved issues to appropriate departments as needed.
• Maintain proper documentation of all support activities.
• Identify recurring issues and suggest process improvements.
• Ensure customer satisfaction through quality support service.

Required Skills & Qualifications:

• 1-2 years of experience in a Support Executive or Customer Service role.
• Proven experience in handling ticketing tools
• Excellent verbal and written communication skills.
• Good problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively.
• Customer-focused with a positive attitude.
• Basic technical understanding to address product-related queries.

Preferred:

• Experience working in IT / SaaS / E-commerce / B2B or B2C industries.
• Familiarity with CRM tools