Support Engineer

About us:

A Dubai based Fintech company to revolutionise cross-border payments for businesses and we're doing things differently. We aim to empower businesses of all sizes with tailored and unlimited financial access. We have done this for over 1500+ businesses, processing over $1Bn for them. We have offices in Ghana, Nigeria, and Dubai.

About our Engineering Team

Complex problems, exceptional challenges, and a direct impact on the happiness of over 1500 businesses. Engineering is an integral part of our company - and we have big ambitions. There are many interesting challenges ahead, and you'd be able to work directly with anyone across the company. Some of us have worked in growth-stage companies; some have only ever worked in startups; others are former consultants. As long as you enjoy learning and building new things, we'd love to talk to you.

What You'll Be Involved In

Providing technical support to customers and internal teams, identifying, diagnosing, and resolving issues across our platform.

Investigating and reproducing bugs, escalating them to engineering with clear, actionable context.

Collaborating with cross-functional teams (Engineering, Compliance, Ops, Product) to ensure timely resolution of customer-impacting issues.

Maintaining detailed documentation of issues, resolutions, and troubleshooting steps.

Supporting continuous improvement by identifying recurring problems and proposing preventative solutions.

Assisting in monitoring system performance and raising alerts when abnormalities occur.

Understanding our APIs, integrations, platform behaviours, and common edge cases to support customers effectively.

Participating in on-call rotations for critical incidents (with support and guidance from senior engineers).

You Should Apply If:

You have strong experience troubleshooting modern web applications and APIs (Preferably 24+ years).

You are comfortable reading and understanding logs, error traces, and system behaviour.

You have working knowledge of Typescript , NextJs or NestJs

You understand AWS fundamentals (you don't need to be an expert).

You excel at communicating complex technical issues in clear, simple language.

You are comfortable working in a fast-paced environment with ambiguity.

You are excellent at problem-solving and remain calm under pressure.

You have familiarity with tools like Jira, Postman, and monitoring platforms (Datadog, CloudWatch, Sentry, etc.).

You're comfortable using AI tools to accelerate analysis and workflows.

You think you'd enjoy the kind of work we are doing here

Bonus: You have experience or interest in blockchain or fintech systems.