Experience: 2.00 + years
Salary: INR 1500000-2000000 / year (based on experience)
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Hybrid ()
Placement Type: Full time Permanent Position
(*Note: This is a requirement for one of Uplers client - Nuaav)
What do you need for this opportunity
Must have skills required:
SQL, trouble shooting, Product Support, Root Cause Analysis, Code debugging, RCA, Process Improvement, React.js, .NET, C#, Azure DevOps Server
Nuaav is Looking for:
Job Description – Support Engineer
Number of Positions: 5
About Us
Nuaav is a boutique consulting firm that positions itself as a strategic partner for corporate leaders, focusing on delivering real business results and driving impactful change in complex and rapidly evolving business environments. Unlike large-scale consulting firms, Nuaav brings the boutique advantage—specialized expertise, personalized attention, agility, and tailored solutions—ensuring higher service quality and true alignment with client needs.
Our core service areas include:
- Product Engineering – Crafting Innovative Solutions: End-to-end product lifecycle development with emphasis on innovation, reliability, scalable DevOps practices, and integration of emerging technologies such as AI, IoT, and Blockchain.
- Data Systems – Powering Insights with Precision: Enterprise-scale data architecture, integration, governance, real-time processing, and big data solutions to fuel smarter decision-making.
- AI and Machine Learning – Intelligence for the New Age: Predictive analytics, automation, and intelligence solutions to optimize strategy, performance, and customer engagement.
- User Experience (UX) – Design with Purpose: Intuitive, research-driven design solutions to enhance customer experiences and retention.
At Nuaav, we combine deep technology expertise with business acumen to create integrated solutions that support organizations from initial product conception through to scalable data-driven growth.
Role Overview
We are building a modern, high-performance L2/L3 Support Team in Noida, India (Hybrid work model), responsible for resolving the vast majority of production issues without escalating to Engineering. This role requires professionals who combine:
- A strong customer and support mindset
- Solid development fundamentals
- Comfort navigating repositories
- Ability to understand system behavior
- Full ownership of incidents end-to-end
We are not looking for ticket passers. We are looking for problem owners.
Experience Required
- 1–3 years in technical, product, or application support
- Exposure to production environments
- Basic SQL and debugging understanding
Key Responsibilities
- Own L2/L3 tickets across application, database, and infrastructure layers
- Investigate, troubleshoot, and when possible implement or propose fixes
- Pull, read, and navigate code repositories to understand logic and dependencies
- Lead or contribute to root cause analysis (RCA)
- Communicate with customers and internal stakeholders to drive timely resolution
- Create and maintain runbooks, SOPs, and troubleshooting documentation
- Collaborate closely with Engineering and SRE teams
Core Skills Required
- Strong SQL troubleshooting
- Ability to read and reason about application code
- Production debugging mindset
- Clear and professional customer communication
- High ownership and bias for action
- Structured thinking and prioritization
- Collaboration across multiple teams
Location
Noida, India (Hybrid work model)
Why Join Nuaav
- Work in a boutique consulting environment focused on high-impact projects with clients globally
- Exposure to cutting-edge technologies in cloud, DevOps, AI, and data-driven product platforms
- Collaborative culture valuing innovation, agility, personalized growth, and client-centric excellence
- Opportunity for hands-on engagement in global digital transformation initiatives
- Flexible working arrangements with hybrid work model
How to apply for this opportunity
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
