Support Engineer Sapiens

Position : Support Engineer Sapiens

Company : IT Company, Mumbai

Exp : 5+ years

Qualification : B.Sc / B. Tech / B.E / MCA – IT or Computer Science

Relevant Exp :

4+ years of experience in Application / Production / Configuration Support roles.

• 3+ years of hands-on experience with Sapiens Insurance platforms and product

configuration.

• Experience in configuring business rules, workflows, products, and system

parameters within Sapiens applications.

• Strong experience in incident management, service requests, root cause analysis,

and production support activities

Role : The Support Engineer is responsible for providing application support,

configuration, maintenance, and issue resolution for Sapiens Insurance platforms.

The role involves configuring business requirements, troubleshooting production

issues, managing incidents, and ensuring optimal application performance

Mandatory Skills:

• Hands-on experience with Sapiens configuration and support

activities.

• Strong understanding of insurance business processes and

policy lifecycle management.

• Experience in application production support and incident

management.

• Knowledge of workflows, rule configuration, and product setup

within Sapiens platforms.

• Working knowledge of SQL for troubleshooting and data

validation.

• Experience with ServiceNow, JIRA, or equivalent ticket

management systems.

• Understanding of release management, deployment, and

change management processes.

• Strong analytical and problem-solving skills.

• Excellent stakeholder management and communication skills.

• Ability to work in rotational shifts and support critical incidents

when required.

Preferred Skills:

• Experience with insurance domain implementations.

• Exposure to Sapiens Policy Administration Systems (PAS).

• Knowledge of REST APIs, integrations, and middleware

components.

• Familiarity with cloud environment

Interested candidates to [Confidential Information] & 7710844668