Support Engineer

RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey

- Responding to customer inquiries and resolving technical issues via phone, email, or chat

- Conducting diagnostic tests to identify the root cause of customer issues

- Providing technical guidance to customers and walking them through solutions to resolve their problems

- Collaborating with development teams to escalate and resolve complex technical issues

- Maintaining accurate records of customer interactions and issue resolutions in a CRM system

- Participating in the development and delivery of customer training and support materials

- Communicating with customers and internal stakeholders to provide status updates on issue resolution

- Strong technical background and understanding of hardware and software systems

- Excellent communication and interpersonal skills

- Experience with CRM and ticketing systems