Job Description

Power Apps & Power Automate Support Engineer

Company: Gigmo Solutions Private Limited (Gigmos)

Employment Type: Full-Time

Work Mode: Work From Office (WFO)

Location: Gurgaon, Haryana

Experience:4+ years of relevant Power Platform experience

About Gigmos

Gigmos is a global technical support and managed services company built on a dual workforce model — a core team of permanent employees supported by a distributed pool of experienced technical professionals.

Our workforce operates across 9+ countries, supporting clients in 6+ global languages. Gigmos has been a delivery partner to Microsoft for over six years.

We support enterprise customers by providing technical expertise across Microsoft technologies and other business-critical platforms.

Why This Role Exists

We are looking for an experienced Power Apps & Power Automate Support Engineer with 4+ years of hands-on experience to provide technical support for Microsoft Power Platform solutions used by enterprise customers.

The role involves investigating complex customer-reported issues, reproducing problems, identifying root causes, providing appropriate resolutions, and documenting cases accurately.

This is a hands-on technical support role requiring strong practical experience with Power Apps, Power Automate, Dataverse, connectors, integrations, and Power Platform environments.

Key Responsibilities

Power Apps Support

Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues
Resolve data source and connector issues such as authentication, refresh failures, connector limitations, and throttling
Troubleshoot Dataverse, including tables, columns, relationships, security roles, permissions, and business rules
Support environment and ALM issues, including solution imports, managed/unmanaged solutions, environment variables, and deployment failures
Handle licensing and entitlement-related queries, including premium connector requirements
Investigate complex application performance and functionality issues and identify appropriate root-cause resolutions

Power Automate Support

Troubleshoot Cloud Flow failures, trigger conditions, run-history errors, expressions, dynamic content, loops, and concurrency
Support Power Automate Desktop/RPA issues, including machine registration, unattended runs, credentials, and gateway problems
Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse
Handle throttling, API limits, retry policies, and performance issues
Troubleshoot DLP policy blocks and governance-related failures
Analyze complex workflow failures and provide sustainable resolutions rather than temporary fixes

Case Management & Customer Support

Investigate and reproduce reported technical issues before confirming resolutions
Analyze error messages, logs, telemetry, and flow run history to identify root causes
Provide clear and accurate customer-facing technical updates
Document troubleshooting steps, root cause, and resolution accurately
Take end-to-end ownership of support cases through resolution
Maintain defined SLA, response time, productivity, quality, and customer satisfaction standards
Escalate complex issues with complete troubleshooting evidence
Contribute reusable solutions and troubleshooting guides to the knowledge base
Collaborate with internal teams and client stakeholders to resolve complex technical issues

Requirements

Essential

4+ years of hands-on experience with Microsoft Power Platform
Strong practical experience building and supporting Power Apps, including Canvas and/or Model-Driven Apps
Strong hands-on experience with Power Automate and Cloud Flows
Working knowledge of Dataverse, connectors, environments, ALM, and Power Platform security
Strong troubleshooting skills using error messages, logs, telemetry, and flow run history
Good understanding of APIs, integrations, authentication, permissions, and connectivity issues
Experience in technical support, application support, enterprise support, or customer-facing technical support
Experience working with SLA-driven support environments
Strong written and verbal English communication skills
Strong analytical and problem-solving skills
Ability to independently troubleshoot and resolve complex technical issues
Willingness to work in rotational shifts
Comfortable working from the Gurgaon office on a full-time basis

Preferred

Microsoft certifications such as PL-100, PL-200, PL-400, or PL-600
Experience supporting enterprise Power Platform environments
Exposure to Power BI, Azure, SharePoint, or Dynamics 365
Strong understanding of Power Platform ALM, DLP policies, and governance
Experience with Power Automate Desktop/RPA
Experience handling escalations or complex technical support cases
Additional language proficiency apart from English

Work & Shift Expectations

This is a full-time Work From Office opportunity based in Gurgaon
Candidates are required to work from the Gigmos Gurgaon office
The role follows a rotational shift schedule based on business and client requirements
Employees are expected to be available and actively working during their assigned shift
The role follows defined SLA, productivity, quality, and customer-support standards
Candidates should be comfortable working in a customer-facing technical support environment

Onboarding

Selected candidates will complete:

Gigmos onboarding formalities
Background Verification (BGV)
NDA and client security requirements
Client-specific process and technical training
Required technical assessment/certification, if applicable
System and tool setup

Employees will begin handling live customer cases after completing the required onboarding and training process.

Who This Role Suits

This role is suitable for:

Power Platform Support Engineers with 4+ years of experience
Power Apps Developers with strong troubleshooting and support experience
Power Automate Developers with enterprise support exposure
Power Platform Consultants with customer-facing experience
Application/Technical Support professionals with strong Power Platform expertise
Professionals experienced in handling enterprise customer issues, escalations, and SLA-driven support

This Role May Not Suit You If

You have only theoretical or training-based knowledge of Power Platform
You do not have substantial hands-on experience with Power Apps and Power Automate
You are looking exclusively for a development role without customer support responsibilities
You are not comfortable working in rotational shifts
You are not comfortable working from the Gurgaon office
You are not comfortable with case ownership, SLA-driven support, and customer communication