Salary up to 5 LPA based on experience and current salary.
1) Principal Purpose To ensure the quality support provided to all the client/ Colleague/ Customers.
2) Duties
- To help with any Support requests logged with Application Support Team for the range of applications.
- Coordination within the Team and Customer/User throughout the support lifecycle for logged cases.
- Create and Manage Application support knowledge base documentation.
- To manage and support L1 support activities with Team.
3) Job skills
- Experience in Support operation and Team management.
- Experience in incident management, problem management, change management and release management.
- Effectively work with other IT teams like application development and QA to investigate, test and develop solutions and workarounds to resolve client issues/requests
- Identify high priority incidents and escalate to management
- Experience working with business users at client site
- Excellent communication, persuasion and negotiation skills
- Good team player
- Working Knowledge of IT Hardware and Software
- Ability to learn, adapt and master in house software
(Working Hours/Timing: 1:30 pm to 10:30 pm 6 months and 2:30 pm to 11:30 pm 6 months due to daylight UK timing)
Salary up to 5 LPA based on experience and current salary.
Interested candidate can send their resume on [Confidential Information]
Call now on +91- 6354797016
